Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Since December 26th, the day after our check-in for what had hoped to be a nearly three month holiday, has turned into more of a nightmare in dealing with AirBnB Support. The basis of the issue with the property (mis-represented location, poor maintena... Latest reply by Helen3

How do people get snow removed from their driveways in Salt Lake City if they manage from another state? Average price for a driveway? Latest reply by Sophia

The host messaged 2 days before checkin that he wants to cancel as the accommodation is no longer available. Im travelling with limited access to internet and unable to find anything at a similar price. Can Airbnb book me a new accommodation? I need one f... Latest reply by Mary5479

So we host a place in a very high bushfire (wildfire) risk location. We thought we would try and do the right thing and limit the risk by having a reservation policy that on days of Extreme / Catastrophic fire risk (official government grading system) we ... Latest reply by Mary5479

I just reserved an AirBnb in Rome. The host shared with me these additional fees. - City tax of Rome: 6€ per person per night- Hotel Standard fee which includes Final Cleaning/Bedding/Towels/Toiletries: 70€ as a single flat rate for the whole stay (not pe... Latest reply by Angela1056

i have not got any booking for my two ,istings from long what action should i take Latest reply by Mary5479

I don’t understand Latest reply by Paula

My home on Airbnb isn’t on the map and I don’t understand why. If I or my friend or husband can’t see it, no one can. This is frustrating and sad. 1 month and only 1 booking. We may lose the house. Does anyone know how to fix this? Customer service has no... Latest reply by Ana35600

GUEST WROTE the wrong review on my page how can she change it Latest reply by Marcelle-Mary0

Hi All, I have had a very difficult experience with a customer who seems to have a mental disorder. I am about to write my review on them but wanted to reach out to the community first for advice . I also plan to block them. - lied about dates, and the nu... Latest reply by Cathie4