Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Sorry, my iPhone dont support your latest app- my phone goes in black when i open the app,- what to do ? Latest reply by Helen3

I recently posted a review outlining serious health and safety issues in a rental , and inaccurate information on listing . I evidenced this directly to Airbnb who assured me they would investigate issues. Host subsequently posted retaliatory review of m... Latest reply by Pamela1414

I just had a 19 year old with no reviews try to book my place with three other friends. I don’t know the age of the other guests. I generally feel uncomfortable renting to anyone under the age of 21. I also am cautious about renting to groups or anyone wi... Latest reply by Brett144

Hello. I'm looking for some input from some well-respected hosts. I rented a home 1000 miles away that was described as a 3 bedroom and that there was also a private suite on the property that someone else was living in. The private suite and home were no... Latest reply by Zheng49

Is paying 34% ($100 in taxes out of $283) normal? This listing is located in Miami Dade County. Along with taxes Airbnb auto collects, the host has added Tourist tax 8%, Lodging Tax 7% and Sales Tax 7.5%. Receipt of the reservation: https://imgur.com/a/q... Latest reply by Joelle43

Hi my name is Blanca, I’m kind of new Airbnb host. I’m a little nervous about hosting my first long stay guest. How should I get ready for my guest? What should I do and what, shouldn’t I do. your advice would be great appreciated. thank you Latest reply by Blanca409

Need Help, I had reserved a house in Savannah Georgia for a group of family members. I paid $916. Dates June 10 -18, 2024. We had a death in the family and had to cancel. I contacted the Host Mariana, prior to cancelling. I canceled in March 2024. I was...

After creating my account earlier in March and getting everything verified, I booked a reservation at 'location 1' and my request was retracted twice, but not by me and by Airbnb itself. I figured maybe it was the host declining and then got an email sayi...

Just received an email with Airbnb updated TOS: ”Starting April 1, 2024, for cross-currency bookings, the guest service fee will include an additional amount of up to 2% of the booking total before taxes. This will be applied when the currency the guest u... Latest reply by Armin246

Hello all! I had a recent guest and here is the scenario: Guest booked for 5 days and had reached out before he booked to see if he could get a lower rate on the room which I said no to. He decided to book again. The guest was a repeat customer and this ... Latest reply by Esmeralda131