Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, I am curious if there is manipulation of the system going in here and if so how? There is a listing that has one absolutely terrible review followed by a good one,, followed by a bad one. The bad ones and the good ones all have 5* ratings. When I say... Latest reply by Joelle43

Hi everyoneQuestion, just to hear your thoughts:I have been transparent to inform on my property description that it’s on a busy road with traffic noise, so that prospective guests can make an informed choice to book or not to. Additionally, I have an Air... Latest reply by Coleen11

Hello.If one of my parents dies and I'm unable to host (they're in another state), what is the cancellation policy for me?Thank you,Sarah @Catherine-Powell Latest reply by Dgme0

เนื่องจากแขกเคยใช้บริการครั้งแรก และต้องการรีวิวที่พัก แต่ไม่สามารถรีวิว หรือ ไม่ทราบว่าจะรีวืวได้อย่างไร -- Because the guest used the service for the first time and want to review accommodations But can't review or don't know how to review? Google tra... Latest reply by Patricia2526

Asking about booking herself for 2 nights in June at our gorgeous large property. She wants to know if she can have a baby shower here with 20 adults and 20 children. The listing was posted just as a room in a house (we have 5 bedrooms). We think we'd ha... Latest reply by Helen3

Hi everyone,I'm seeking advice on how to handle a situation with a guest, Terence, who booked a 90-day stay. We are now 21 days before his arrival; Terence informed me that his B1-B2 visa was refused due to a past arrest, although he has no convictions. ... Latest reply by Paula

I'm very sad today, we've been 5 star since we launched and today we just received a 3 star rating. The guest asked me for a discount before booking because "they would only be there from late and be leaving early and would be very tidy" and I very polite... Latest reply by Zheng49

Hello dear AirBnb Community, I am writing on behalf of a friend - who cannot login to her account using her email. which is quite strange. to clarify - she keeps getting emails from AirBnb with notifications, but cannot login to AirBnB website, and when t... Latest reply by Mary-Katherine3

Hello, My guest has booked my place for 22 nights in May, this has been booked since May last year and they are now wanting to cancel 10 of those nights.How do you go about applying your cancellation policy to part of a booking like this? If I just alter... Latest reply by John5097

I have a question about service dogs too. Our casita that we rent out is on our property. We have 2 dogs of our own that freely roam our land (underground fence). We clearly state that our dogs are loose & people friendly. However, one of our dogs is ... Latest reply by Sophia