Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello, my consern is that the host sent me a refund by mistake then asked to get back the money. I sent him back the money through Airbnb. My question is: can he cancel the transfert from his bank, or the transfert is final?. If yes and I will lose my mon... Latest reply by Alicia753

Hello,I need some clarification regarding client cancellation for a month long rental request.if the client cancels 30 days or more before their arrival does all costs get reversed?Would there be any AirBnB charges imposed? the cleaning fee ? I have a po... Latest reply by Alicia753

Has anyone else noticed a possible instant book glitch? One of my listings hasn't had a booking for much longer than usual. I used an Incognito browser to search as a guest for my listing. I zoomed way in and found it. When I toggled on Booking options > ... Latest reply by Smith50

Hello, I've recently switched to 30 day min rentals. However, once in a while a guest needs to leave early and would like to amend their reservation to receive a partial refund. I'm amicable to this, but it raises the question - what is reported to NYC ... Latest reply by Bhumika

Hello This is to inform you that the host didn't refund me the total amount of my first payment. We had to cancel the trip due to a surgery in the dates we would be going there. He only refund us 100€ instead of 352€.He didn't refund even the 50% that ... Latest reply by Mike-And-Jane0

Hi - does anyone know if there's a way to set pricing per calendar month? I have tried to adjust the daily pricing and set monthly discounts but what I really want to do is have a fixed price per month, so my guest knows what they're paying each and ever... Latest reply by Matt4595

Hi Everyone, I have started hosting since last year June and from day 1 I had booking up until April. Then , suddenly everything slowed down next to no bookings. I am not sure if I have done something wrong with my setting or it was my badge of super hos... Latest reply by Anna14502

If don’t want to pass the key face to face what’s the best way the pass the key and card? Latest reply by Helen3

I booked an AirBnb a couple of months ago and stated to the host that I'll be proposing to my girlfriend at the host's AirBnb. The host was fine with this until I messaged her today asking a few more questions around how to get to the place. She then aske... Latest reply by Jennifer1897

I am renting a Zeus Living property that is backed by AirBnB and they are in default of paying landlords. Has anyone else experienced this issue ? How have you resolved it? I am being threatened with eviction and having my car towed from the garage. I... Latest reply by Helen3