Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I recently enquired about a long term rental on an apartment in Galway. The lady responded with the below - is this in fact the procedure and do I go ahead and send her a photo ID? "'...you are a very nice person and I can assure you we will not have any ... Latest reply by Bob297

Hello, this is my very first time to post since becoming part of Air Bnb community. As a frequent guest, we’ve never encountered such horrible and scary experience. We booked for 3days 2 nights with 2 families and 2 toddlers in total. We knew it was an ap... Latest reply by Lara-YaLun0

Do most people book Friday to Friday or Saturday to Saturday. My housekeeper does not work on the weekends so should I find a new one or is there a work around that someone could suggest? Latest reply by Mike-And-Jane0

Hello guys, How are you coping with the situation right now ? All my listings are empty !! Latest reply by Mike-And-Jane0

Does anyone have a personal template that they use to provide an invoice. I have guest who is continually asking for an invoice, stating that the confirmation and trip receipt are not acceptable. I have never had to provide one and my guest is being dow... Latest reply by Adriana1674

Hi there! I do not have instant booking activated, so a possible guest made a request for reservation but I can't see what cancellation policy she has chosen. For me it is important to know to alert her about refunds, since I had problems with it before a... Latest reply by Fabianne0

Customer says he accidentally booked the wrong address. He is asking how he can cancel ?? And the cancellation policy. I am not to clear on that. Latest reply by Fabianne0

I have a guest who was supposed to check out this morning but has yet to leave my apartment. How do I get the guest to leave without being rude and does anyone charge people for late check out? If he doesn't leave tonight am i able to charge him for st... Latest reply by Sophia

Hi everyone I would really appreciate some advice from this group as I feel like I’ve been treated in an extremely unfair way by a guest and Airbnb. I’d appreciate the community’s view on what I could potentially do. I received a last minute phone call on... Latest reply by Joelle43

Is there a way to have an optional service, surcharge, fee for commercial filming and photography. So it needs to be an option they can select and a fee we can choose. Applied to different listings / parts of the house. Latest reply by Jeremy698