Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Why is Airbnb trying so hard to go out of business? Plaid is a company that has been sued and lost. Like $58 million . Please Airbnb if you want to keep your regular people …dump this company. I always loved you but will have to move on to VRBO or others ... Latest reply by Michele511

Hello, I need a booking. I’m located in Nigeria Latest reply by Paula

Hello:) I recently had a booking and the guest lost the key while they were out. This was in the middle of the Christmas holiday so unfortunately I was away along with the majority of my neighbours. They therefore needed a locksmith to get in to my apartm... Latest reply by Helen3

Hello Dear Friends, My guest who has a 1 month long-term reservation at my house wants to make changes to his reservation. They settled in the house 2 days ago and today stated that they were disturbed by the sound of the mosque in our neighborhood. Unfor... Latest reply by Shannon1026

I have some problem. I listed my property in December 2023, I received 6 bookings and other 3 bookings from other website within one week, then it’s quite, receiving no further booking. Just wonder if it’s because of new listing? Hope you will catch up... Latest reply by Rebecca

Guest is showing flat to potential renters. He put the property on a website as for rent immediately. He has been showing the flat all day. I just caught on now. I have sent airbnb the advert and the ring videos of all the potential Renter he is def...

Dear AirBNB, my travelling partner made the booking for our stay in Marrakesh. It was going to be the highlight of our stay and it is not a decision we made lightly. HOWEVER, coming from earthquake prone areas in the US, we understand that there are ofte... Latest reply by Austin440

AirBnb has refused to provide a refund for cancellation of a trip on 1/6, to an area in Ishikawa Prefecture, Japan, near the epicenter of the disastrous earthquake on 1/1. Aftershocks are still occuring in the prefecture everyday, and both the Japanese an...

Two weeks ago my unit was robbed and vandalized. For two weeks I have been warning Airbnb about the 'guest' who did this. I have been told that due to the pandemic response times are slow. The Toronto police have an open investigation. This is my review t... Latest reply by Sherri176

So three of us rented a holiday apartment for a month and since the first day we could notice that our downstairs neighbour, a grumpy man in his 60s, was unhappy with the very fact we were there. Every time we'd be outside having a drink, having a convers... Latest reply by Sherri176