Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am new here to airbnb and have only stayed in a couple places. I have come to find myself in a very tough spot, homeless with my girlfriend and fighting for our kids back. Does airbnb happen to provide any assistance to the homeless, or possibly a room ... Latest reply by Paula

I have told this story so many times I am seriously tired. It happened today. To be short, me and my fiancée found hidden cameras (more than one) in our airbnb apartment, waited for hours to talk to the support efficiently fearing for our lives while doin... Latest reply by Matheus-De-Sá0

As a relatively new host with just two months of experience, I recently encountered a challenging guest. Despite my extensive background in the hospitality industry—spanning two decades and including multiple achievement awards—I found myself facing a si... Latest reply by Kevin3203

Hi! I'm a new host and have hosted 2 stays so far. But the automated message Airbnb should be sending guest requesting a review, doesn't arrive. Has anyone experienced this issue if so I need direction with this. Thanks in advance. Latest reply by Lynda425

I have a guest who booked for 7 days. They have 2 more nights before they check out. They just messaged me and said they had an emergency and had to leave this morning. They asked about getting some money back. There is no time for me to rent it for th... Latest reply by Kia272

Hi community / advice please …. our guest checked in today for a 30 day booking, and seemed happy. however, tonight, 10pm messaged to say the jacuzzi is not working, could she have a refund and leave tomorrow …. It was checked and cleaned prior to arrival... Latest reply by Linzi16

We have been using Remotelock integrated with airbnb for about 3 years to manage our 10 listings, and been overall happy with the experience. Today we got an email saying the are eliminating our pricing plan and have to switch to one of the others. In o... Latest reply by Van-and-Leigh0

My son booked this place, took a pic just before booking and got upcharged at booking time…Is it common practice to bait and switch on booking? He contacted the owner and they were unwilling to make the adjustment…Very concerned momma bear! **[Identifia... Latest reply by Pat271

Hello - I recently had a guest attempt to extort me after a stay and state if I don’t give them money they will leave a bad review. In the past when this happened Airbnb was able to block the guest from reviewing. Now, after speaking Airbnb Customer suppo... Latest reply by Mike-And-Jane0

Greetings community, Last week I left a long post about a guest who went into a rage on me after a few instances of rejecting his requests to break some of my rules and guidelines. You can read more about it here: https://community.withairbnb.com... Latest reply by Mandrake-And-Karen0