Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I newly want to ask my IB guests, to write a line about what brings them here. Since it is IB, this would be in the same step as when they book. It seems this has changed (7yr old Airbnb), is there no way to do this? Latest reply by Elly0

A guest contacted us and asked if she can speak to us by phone. They want to stay here for 17 nights. We don't want to lose this booking. How should we reply? Latest reply by Ian192

Hello, good morning; I have a couple of questions. we have our first guests booked next weekend. We would like to know their ages for a welcome gift, we were thinking to have a bottle of wine. Does Airbnb ask the guests for their age or should I ask?Also,... Latest reply by Ian192

i hope this is the right forum is this a reliable owner/org? i see them on many listings and some of them have no reviews. i'm assuming they buy up spaces and then rent Latest reply by Helen3

Hello! I have now been hosting just over a month. I had thought I would like to appeal to adult guests only, but I see in the trends for my area that families with children are looking for bookings. I love children but also know they can be extra rough on... Latest reply by Paula

Hi, this is related to my most recent stay, which was in Florence Italy. On arrival we noticed a few issues and reported the more serious ones directly to the on Whatsapp as that's where he contacted us on arrival. The issues were as follows:- Approching... Latest reply by Helen3

Today's inquiry was for a host in another country! Latest reply by Bhumika

My very first guest in our new listing was supposed to arrive today. She called at 7pm and asked for a refund because she misread the location and it wasn't close enough to where she's meeting people. Is it fair to split the refund with her, give her 100... Latest reply by Melissa2285

As hosts, do you request a passport copy or passport information as a condition for confirming the booking, or do you collect this information when the guest checks in? How do you handle situations when a guest arrives but is unwilling to share their pass... Latest reply by Helen3

Hi all. Host of 6+ years. I’ve just been so disheartened lately with the quality of guests and Airbnb support lately and need some insight and support. Anyone else feeling that way? Here are a couple scenarios that just leave speechless…1. Guest booked m... Latest reply by Helen3