Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

How do I use a gift card to apply to an existing reservation? Latest reply by Paula

Hi, I got a booking request from a user who has no ratings and only has verified a phone number and an email. No identity verified or any other information. They’re booking for 9 guests for an event nearby. Wondering if there can possible be any issues th... Latest reply by Nune-And-Narek0

We don't get many bookings from November to March for our house in Cornwall. I'm thinking of letting the house for 1 - 3 months over winter with an appropriate fee level commensurate form that market. Can I do this on airbnb? If so do I need top set up a ... Latest reply by Helen3

How can 400 people say my place is beautiful, clean, warm etc and then one guest says the opposite and gets a refund? am I actually missing something here or what? Latest reply by Helen3

I own a villa near the beach here in South Albania and I’ve been renting it for nearly 3 months. So guys I’m new to this. Being new, I set up my cancellation policies as Moderate, meaning 5 days prior arrival. I got a reservation 2 months before his arriv... Latest reply by Mike-And-Jane0

Hi, everyone. We are still pretty new to hosting. So far, everything has gone pretty well--until this morning. We had a couple and a relative booked for a one night stay. When they left our guesthouse this morning, it was--well kind of a mess. T... Latest reply by Stephen1642

Hi I have just had my first bad review as a guest and I am mystified as I thought both host and guest wrote independent reviews then both were posted? I did my review and within minutes had my hosts not so nice review plus a private message saying " I'm n... Latest reply by Georgette48

Had a guest recently who is asking for an adjustment due to 1 of our 2 ovens not working during their stay. For some context - there is a beautiful kitchen with high-end appliances (Wolf, Bertazzoni, Sub-Zero), and it includes a range with induction cookt... Latest reply by Helen744

To whom it may concern, I am writing about a claim I was denied by your team in regard to ** Confirmation code ** this guest stayed with us from April 19th, 2023 & checked out May 1st. During this time this guest destroyed the house. Upon entering t... Latest reply by Helen3

Out iban number in AIRBNB has been changed to an IBAN we dont know. But only for one reservation? anyone else had this problem? AIRBNB seems to not wanting to help us Latest reply by Paula