Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I’ve been reading the various horror stories of hosts and Superhosts being suspended with zero notice based on false reviews or complaints by vindictive guests, and I have one more to share. Full disclosure, I’m not the Superhost (our amazing property man... Latest reply by Niko1014

I have seen this has been asked already but I’ve had a guest who has ruined bath robes, towel and sheet totalling £67. I can’t decide whether to ask for this or not. I know in the scheme of things it’s not much but we aren’t a big enterprise and I don’t h... Latest reply by John7474

Our host changed locations and has yet to send a change of location request. In the message I received it stated I have been upgraded to a more luxurious location, better amenities, larger apartment, etc. due to him acquiring another unit. There was a l... Latest reply by John7474

Hello, so I had a difficult guest who from start till the end wanted free early check in, free late check out, free this and that. I couldn't accommodate it as we had back to back bookings. They only stayed for 1 day and the same day they said they were r... Latest reply by Helen3

Good Afternoon, This is my first time posting on this forum. I have been a AirBNB host for 6 years and have 159 reviews. This month I have had the worst experience as a host and wanted to get some advice so that hopefully it never happens again. So I had ... Latest reply by Mike-And-Jane0

Hey there! So we have a guest that has already been in our house for 2 months, and has extended through November. He wants to extend through May 2024. However, we have 2 bookings in December (4 nights total), that we would have to cancel. He’s offered to ... Latest reply by Helen3

I recently started hosting again after a long hiatus. I had no troubles with my first 10 guests and am waiting for my Superhost status to be reinstated. But today a guest arrived for Canadian Thanksgiving weekend and asked for a discount. He pointed to ... Latest reply by Fred13

I am very concerned that Airbnb are retiring their Email Alias function in September. To comply with current and new legislation in Scotland we have to provide a considerable amount of information to guests, which we currently do for bookings from all pla... Latest reply by Paul-and-Dawn0

Need support for my listings Latest reply by Aman4579

Hey,I booked an apartment from 7 - 12 October and when I got there I found guests already In the apartment staying until October 14th and when I asked they said they canceled it but when they found out that there's no refund they decided to stay.I have tr... Latest reply by Helen744