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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We have a guest who said there was a rodent on the property, however, none of the current guests mentioned any issues like that. We feel like the guest was just trying to get something from us. She basically booked a private room and after a couple of day... Latest reply by Danielle1342

Hi, this is our first year hosting and we are learning on the go here. Currently we have a family staying with us for a week. They registered 6 guests. Our security cameras recorded 3 additional guest arriving in the morning. Two visitors left in the even... Latest reply by Stephanie2468

I want to discuss a minor issue of cleanliness raised by my guest.My property was booked by ** from 11 February 2023 to 13 February 2023 vide reservation **.On 10 February 2023,I asked him to intimate his time of arrival but he didn't inform n suddenly la... Latest reply by James3448

I’m amazed by how criminal and useless can airbnb be +1 week ago I reserved an apartment for over 1 month in Greece, I planned my whole trip around it A few days later I’m charged an extra amount in the name of airbnb, I inquired my bank, PayPal and Airbn... Latest reply by Nahuel-Tobias0

Due to a plumbing issue, our place cannot be occupied until the plumbing is repaired. This all happened within 4 hours of guest arrival. We finally made contact and there is no issue between us and the guest, but, I am unable to find a way to handle this... Latest reply by Richard531

To say I am disappointed, would be a total understatement. To be honest, I have told anyone who will listen, never to use AIRBNB. The customer service we experience was embarrassing, and truth be told, i don't expect anyone to read this, so this is probab... Latest reply by Mark116

I have a strict policy. A guest wants to shorten stay by one night and thinks she should get half of that night. It makes sense however there is no mechanism to do that. Interestingly, when I bought Airbnb travel insurance for myself and had to cancel one... Latest reply by Inna22

I am new here. my guest damaged my wall to wall carpet in family room by explored his eclectic juice mixer and refused to pay the professional l cleaning fee$200.I had been reported the issue along the guess here. and had been told make a claim after gue... Latest reply by Bhumika

Hi. I'm looking to book Airbnb with a host I previously stayed with before. We had good reviews for each other it was positive on both sides. I talked to the host and they said that if I ever want to book with them again, we can do it off Airbnb and they ... Latest reply by Rochelle127

Hi I am new to Airbnb and I just had someone wanted to cancel their reservation which check date is in two days. I have a strict policy so new refund is due. If I would to consider given them half back what is the process ? Latest reply by Rochelle127