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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Has anyone managed to get a unfair review removed? Latest reply by Dawn241

My recent booking with this Airbnb host turned into an utter nightmare, highlighting their unprofessionalism and disregard for guests' comfort and convenience. Despite confirming our arrival time of 6 PM, the host failed to ensure the availability of the ... Latest reply by Raksha9

Hi I made a booking and was told my confirmation would be sent to an email.addeess that I no longer use - I didn't realize I had not updated my email address on the airbnb website. So I can't get the message from host whether the booking is confirmed. Ca... Latest reply by Paula

Hi , If some one can advice about if guest does not follow the house rule how can we handle such situation. To specify my issue two guests who stayed and had left lot of cigarette smell in the property even if it was clearly identified its NO smoking flat... Latest reply by Jennifer1897

Hi I’ve just had my guest ask to move out to another property as my property is next door to a refurbishment that I was not aware of . I’ve agreed to him cancelling through Airbnb but I’ve now lost 2 weeks rental , can I claim this on insurance through Ai... Latest reply by Mike-And-Jane0

Hello, we are new to renting and offer a hot tub as part of the rental. We are wondering if anyone who also has a hot tub with their rental property has advice on how often to change the water and what your experience has been. Latest reply by Sharron48

Hi. I recently had a guest ask for me to pick his girlfriend up some flowers for her bday. I wanted to say no. I’m busy enough being a mum and working to be his concierge service. But I also didn’t want it to impact my star rating. So I agreed and gave hi... Latest reply by Guy991

I am going to preface this by saying that until this experience (I've used AirBnB in many countries), I've said nothing but positive things about everywhere I've stayed and all of the hosts. I would like to share a little warning for anyone considering st... Latest reply by Kia272

Our guesthome is located within a national forest. This evening my wife received a call from our neighbor that our guests had a fire in the gravel driveway and were lighting arial fireworks. Thankfully no damaging fires were started. I don't specify a ... Latest reply by Lorna170

Hi guys, I started to host on AirBNB a few months ago. So far, there's been a few hiccups along the way but i've always been one to aim to please. One guest I had booked the home sighting that he had a family wedding, so him and his family would be stayin... Latest reply by Stephen1004