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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

does any one know the proper way to credit a guest for one of her two "nightly fees?" I told her I would credit her one of her two nights i wrote that i would credit a "nightly fee" but now I am wondering about occupancy tax and service fees paid to air b... Latest reply by Rebecca

A guest wants to cancel a reservation due to family issues. Whilst I have agreed for him to do this, our current set up policy is strict which means he will lose 50% deposit. How do we successfully allow him to leave the reservation without the penalty co... Latest reply by Rebecca

If I cancel a reservation with a host one time, can they refuse to agree to a future reservation? I have read that hosts cannot see my cancellation history, though I certainly can. Under "my trips," first the actual trips completed are listed. Then the... Latest reply by Quincy

I have discovered one of appliances is not functioning properly after guest moved out. Can I file an insurance claim on it? Latest reply by Mike-And-Jane0

I have been charged on my card for a booking and wondering what it is for. If you could supply more information please. Latest reply by Alicia753

6 studio apartments all located on the second floor of the same address in Puerto Vallarta, Mexico. The cleaning is outsourced. We need someone local to manage the listings, greet/ check-out guests to receive/ refund key deposits, empty garbage cans eithe... Latest reply by Cindy1371

Need some help with getting Airbnb to remove a guest review. The guest booked for her boyfriend, boyfriend caused a ton of damage, the guest says *in writing on Airbnb messenger* "I booked this for my boyfriend, I didn't stay there. He said he didn't brea... Latest reply by Joan2709

Hi, I have a guest who paid for 11 people but the 2 person did not show up. Since there are only 9 the guest is asking for a refund for the 2 people. Is that fair? Is it right to refund the payment of the 2 people who did not show up? Latest reply by Joan2709

My traveling partners and I are planning our next trip to the Washington DC metro area this May. In searching Airbnb's this is the first time I've come across the option to split the stay into two different locations "to experience more". I find this an... Latest reply by Deb4714

Good Morning, My question is how do i set the parameters in th calendar so that people book 7 days or 14 days reservation starting a saturday ending a saturday? How do we inform the client in advance before making a reservation. Thank you kindly Joanne Latest reply by Mike-And-Jane0