Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

A guest with a month-long stay decided to leave a week early. Just a change of plans and she didn't want or expect a refund. Problem is, how do I open up those days on my calendar? I'd love to get someone in there as long as it's vacant. Latest reply by Ziggy10

If I get a booking request and archive that conversation, will it get declined automatically? Latest reply by Joelle43

My wife and I have been AirBnB hosts for some years now and have Superhost status. Our guest areas occupy the upper floor of our home. For us it has been a great journey as we interact with our guests on a personal level according to their privacy wishes ... Latest reply by Fátima36

Hi, I really need to speak to someone desperately regarding updating my email address and phone number, it will not allow me to do either has I no longer have access to both. I have just booked somewhere for this weekend before updating these details and ... Latest reply by Mike-And-Jane0

Appreciate any help with this query. I am due to have a guest arrive in less than 48 hours. So far the guest has been unresponsive and has not replied to messages asking about estimated time of arrival. This guest is renting a home in my home so I must be... Latest reply by Jenny

I have a request for a one night stay from the daughter-in-law of my co-host. I would like to not charge her. Is there anyway I can do that and not violate any AirBnB rules? Latest reply by Jenny

Hey just had my latest in several fake booking requests from a fake profile. They always start with the same message : "Can you give me any information about attractions around the house or local food or anything like that?* So it is quickly clear if you ... Latest reply by Jenny

Hi, so I have lodged a request for reimbursement for a replacement as it is unsafe to use cracked glass electric hobs. I couldn't get back to the property until a few days after the guest checked out. He must know, or his companion must know, they had don... Latest reply by Catherine468

Am Haseeb host from Airbnb uae , last 5 days my experience is not able to book by guests . It’s not allowing them to book . Latest reply by Haseeb14

Hello all, this guest reached out, asking to provide a picture of the front of the house. I do have it in my picture lineup, which I have advised her. She reached out again, telling me that she does not see it. I looked at my pictures, there is only one o... Latest reply by Inna22