Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

It is unacceptable for guests to have the ability to leave reviews that falsely accuse the property of being misrepresented in the advertisement. I recently encountered a situation where a guest claimed that my listing was incorrect in terms of bed size a... Latest reply by Mar125

I have been a loyal customer for 9 years spending 100k year. The listings are getting poor and the accommodations are getting tired. In short AirBnB has no desire to check or maintain quality. The listings are over priced and mynimpression is that it i... Latest reply by Kia272

Been getting the run around speaking with customer service reps for weeks and my issue is still to be resolved. How do I get in touch with a supervisor? Latest reply by Paula

Hello everyone! For those who are House Hosts, Do you feed your guests or provide food or snacks for them? Title updated - OCM Latest reply by Sara8319

Host cancelled within 30 days of check in date. Our Check in was on Oct 30 and Host cancelled reservation on Sep 30. The payment was refunded, but AIRBNB is refusing to cover for the difference in amount of the next booking we have to do for those dates. ... Latest reply by Mike-And-Jane0

I operate speedboat tours and would love to know what others think of a recent review. We are fortunate to rarely receive any negative reviews. However, we must take the rough with the smooth and learn from any criticism. We recently welcomed a group o... Latest reply by Mike-And-Jane0

Well, we have the following problem. Few days ago my husband booked a place. And right before the reservation he texted the host asking about any extra fees. She responded "no, they don't have any other charges, the listing shows the whole price". So some... Latest reply by Anastasiia43

I sent a message to Airbnb's support but I could not get any answer. I booked a room and paid for it. The host told me I had to cancel, but if I did I wouldn't get a refund. The host does not cancel to avoid being penalized. I have wasted money. Who will ... Latest reply by Helen744

I have attempted to make reservations for a couple of months in the future and 2 hosts/3 properties not accepted my reservation.One said they were doing refurbishments the week before my booking and they didn't want to accept and then have to cancel if th... Latest reply by Helen744

Hi there. I have listed a home in Palm Harbor on Lake Tarpon. I am shocked that I haven't gotten any bookings. My home in TN books every other week. Wasn't sure what the market was doing down there and wanted to see what others in the area thought. Latest reply by Helen3