Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Preview Last week we had a couple that were celebrating their 40th Anniversary and they wanted to come early. 
We could not accommodate them. We leave a standard continental breakfast and they wanted special diet foods and again we could not accom... Latest reply by Elizabeth3570

I had the months of January, February, March and April blocked pending new pricing, minimum booking stay and discounts. In my location, 30 day or longer bookings work best for snowbirds who take good care of the unit. I do not do seven day bookings in t... Latest reply by Joan2709

HelloI had a room request from "John". He want's to reserve the room for his friend 'Mary' who's visiting the area. Is this normal? His profile is confirmed and has a picture. Latest reply by Joelle43

I had a guest make a reservation for a 30 day stay in March for the following January. About a month before check in I receive a message from Airbnb: "The attempt to charge your guest, (guest name), for the amount due for reservation (reservation number)... Latest reply by Peter10

Does anyone know if there is a way to have AirBnB notify you if you have a guest checking in or out? That'd be really helpful - if I have a guest checking out that day, the notification would help me remember to schedule the cleaner. If I have a guest c... Latest reply by Ryan-and-Darnie0

Today a few hours my guests left - Airbnb canceled their reservation. I immediately contacted the support and they told me they canceled it 'due to Guest complaint that the listing was messy/dirty'. That was the first cancellation ever for me and the gues... Latest reply by Muslim4

Hello everyone, I am in a situation maybe many of you have experienced. Airbnb safety team suspended my listing due to false safety issue reported. The team member Gina was suppose to call me and it has been three days without a call or reply. What else c... Latest reply by Xunlian0

I have the 'same day booking' option turned on and didn't feel uncomfortable about it before. Mostly guests booked with enough interval (at least a few hours) before the check-in. However, now almost all my bookings come with a very short notice. I have m... Latest reply by Muslim4

I have a small resort with 5 bungalows on it, and a large shared pool. Due to unseasonably bad weather, we have had to postpone our pool renovation (retiling) to a week when we already have bookings in several of our units. This is a tropical island, and ... Latest reply by Mike-And-Jane0

Long-term quest requesting proof of residence to enroll kids in school. The guest is staying until the end of the school year and then relocating outside of the USA. Would it be appropriate to sign a letter stating the length of stay based on the current ... Latest reply by Helen3