Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

How can I increase booking Latest reply by Alicia753

More than 5+ years Airbnb SUPERHOST! First time NIGHTMARE GUESTS!Guests left us a score 1 with a review: no consideration for tenant郎 or any considering horrible" Have you had an experience a 1 night booking of 3 guests after we've checked them in , got ... Latest reply by Char-At-Reina-Suites0

Good evening and happy new year to all. I would like to send a refund to a guest who had to undergo some unforeseen trouble in my apartment. Can you tell me what the best way is to send a refund based on your experience (resolution center or send money)? ... Latest reply by Katerina434

We recently had a guest request flowers, champagne, and candy for a birthday surprise. We agreed to the request on the condition reimburse us once we provided receipts. After their stay we sent the guest a payment request but it has been two days without ... Latest reply by Jordan943

I have booked a trip and want to use my rewards. Can you only use your reward before you book or can you add it to your reservation after the fact? Latest reply by Alicia753

Hello fellow hosts, I am writing this post from disappointment - something I had better not do, probably. But I don't know what else to do for now. I have been an Airbnb host for almost a year now. Today I received two 4-star reviews of my flat, while... Latest reply by Vasilijs0

I have been a super host on Airbnb for over 6 years now. I currently have my home in Italy listed but this year I noticed a drop in bookings that I could not explain. I then had a look at the map and noticed that about halve of the listings in my city ar... Latest reply by Pafo0

HelloSince I am new host with no review one guest is asking for my photo in the room I rent for certification. what do you think?! Latest reply by Mike-And-Jane0

I have a guest in for 3 months. She requested a linen change / light service every fortnight and I agreed. My housekeeper wants the guest to vacate while she cleans but the guest (mum with three teenagers and a dog) doesn't want to. I don't think she' wor... Latest reply by Helen3

Hi Everyone. This is the first time I'm posting here about this. I've been using Airbnb since the beginning of the year and I'm very hard on myself to make sure that I leave anywhere I've stayed perfectly cleaned and in 100% great condition. I've stayed a... Latest reply by Shayla40