Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello I am a new host and have received a request from a guest who would like "video Tour" of my house and would it be okay to give them my contact information "this will facilitate our communication." What are your experienced thoughts? Thank you! Latest reply by Helen3

Hi, I hosted people in my home before COVID-19, and recently resumed hosting in my home. My first guest requested on 11/17 to stay from 11/17 to 11/24 and I approved it. I communicated check-in instructions and the guest arrived. I introduced myself, told... Latest reply by Bhumika

When is it ok for the host to text you during your stay? Also if it’s a multi family dwelling shouldn’t this be clearly stated in the title and description? Latest reply by DeAnn300

UNCONSCIONABLE customer service. Had a month long stay cancelled only a few weeks before we were set to arrive. Air cover claims are fraudulent. Did NOT help us find a comparable place (sent studio options 2 towns away when we’d rented a 3 bedroom home) a... Latest reply by Debra300

We have rather odd windows at our circa 1850 place with 18 inch deep window wells. Our cottage is solid stone and the walls are that thick. As a result of both that and the wooded lot, the main room can be rather dark. I have been hesitant to buy curtains... Latest reply by Charles1466

Treat your Host’s home like your own I would like to help AirBnb re-write their new Community Policy so that it is concise and clear. Feel free to improve on my wording. ( CURRENT VERSION) - Cleanliness: Guests should not leave the listing in a state tha... Latest reply by Gillian166

Help needed please. I am a new host and my first ever guest messaged me on AIRBNB one month after his stay asking if he could book for a few days at short notice. I agreed and he turned up at my house, saying the booking was going through and the payme... Latest reply by Man14773

Hello fellow hosts! I hope this message finds you well. I am a new host (since last year) and am still trying to iron out all the kinks that come with hosting ones personal space. I need help running our Airbnb business so I can focus on other projects p... Latest reply by Shylo1

I would like to upload arrival instructions with pictures which AirBnb would automatically send to guests who booked but I cannot find how. How can I do ? I only see house manual but there seem to be no possibility to upload photos nor full document w... Latest reply by Gillian166

Hi Everyone, I've booked my first guest, they arrive in 30 days. What are my next steps? how soon before they arrive should I reach out with entry information etc? Latest reply by Sybe