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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We have an oven that is turned on and off by a knob. I will say that it took me a while to get used to and I include instructions on how to use it in the listing but my guest this weekend told me that when she tried to turn it on it was broken and fell of... Latest reply by Robin4

Hello all.I have just begun hosting with Airbnb. I have had 5 stars - and then a 3 star. The 3 star complained about things that were evident before booking. I am pretty upset because I got a notice from airbnb that I might be put on the "naughty" list... Latest reply by Sudsrung0

I have been with airbnb since and a superhost since 2013 and ready to cancel.I recently had a guest who reserved for 1 week after he checked in he mentioned to my cleaning person he saw a dog in the yard and he has alergies my housekeeper told me he m... Latest reply by Lorena690

Hello and Happy 2021! I had a group of 4 set to check in on New Years Eve. We chatted the day of their booking, which was earlier in December. My standard process is that I send out house rules 3 days prior to their arrival date. I ask the guests to confi... Latest reply by Helen3

Hi everyone, There are always discussions going on here regarding reviews, quite understandably, as they are a vital component of and have a direct influence on your hosting business. They allow guests to read about others’ experiences, and are a gre... Latest reply by Mary419

I'm barely a week old. Is anyone in the 78232 area? I'd love to meet up and share ideas! I am also a real estate broker Latest reply by Emilie

Had a guest recently check out. She sent me a really apologetic message. Said her husband got a nose bleed. So they tried to bleach the sheets and in the process bleached the blue bath towels She’s offered to pay for them directly into my bank account... Latest reply by Robin4

I need your help on how to review this guest. They had 5 star reviews on their profile which was promising when I accepted the booking. The booking was for 7 nights, generally I was able to ignore some of the short comings, like leaving the lights on, ... Latest reply by Huma0

Husband and I became a host earlier this month for the first time. Unfortunately, our first guest arrived today and hours later, requested a full refund with Airbnb. Without sharing her concerns with us, she complained about our stairs not being polishe... Latest reply by Jenny

I wondered if anyone else has seen an increase in guest expectations / complaints since the pandemic? I’ve increased my prices about 10%, since the cost of everything in London has gone up by at least this much. I don’t know if it’s price related, but I’m... Latest reply by Deborah1226