Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, The app is working, I can see messages and everything but just on the explore page, it gets stuck. I have deleted and reinstalled the same thing. I have turned my phone on and off the same thing. I have deleted Cache same thing. Is anyone having the s... Latest reply by Abdur-Rahman0

I have a guest that just booked. They have no reviews and wanted to book for 6 adults for a birthday celebration. I asked for more information and explained that our place is not appropriate for parties. I didn't hear back from them initially, so I den... Latest reply by Joan2709

Hi, We just finished hosting some guests who only booked for 4 people but when we went back in the do the cleaning and resetting noticed that 6 beds had been used. Can we ask for more money since they either had more people staying or used more beds than ... Latest reply by Mike-And-Jane0

Greetings! Airbnb wants to confirm it's me and is giving me options to send a 4-digit code to my mobile number or a call, unfortunately code is not being sent to me. I've tried to choose a call, but the app blocked me for 1 hour from adding phone numbers ... Latest reply by Joan2709

Host has a dedicated place to park for $30 a night I kept trying to call her yesterday, and called her today, she didnt answer my calls. now i wake up to my car towed. What to do now? Latest reply by Helen3

Despite receiving confirmation from AirBNB that my new Payment details were successfully amended, and that the website indicated that I had a Nil/Zero balance owing, my reservation was automatically cancelled 1 week before Xmas, and now neither AirBNB or ... Latest reply by Helen3

Very knew hosts here! What did you decide to do? I know most hosts in my neighborhood require DLs and I would like to do the same, especially during spring break weeks to verify the renter is of age. Any idea logistically as to the process of when to requ... Latest reply by Elaine701

Hello, I am considering allowing a long term (2 months) guest at my place. Should I allow them to receive mail there? Latest reply by Kitty-and-Creek0

I am deeply concerned and frustrated by Airbnb's inexplicable decision to unlist my apartments on their platform for over two weeks now, without providing any concrete reason for this action. As a dedicated host, I have consistently maintained Superhost s... Latest reply by Joan2709

I am stuck in the verification process and risk losing the reservation I made.I am based in Romania and used both the national ID and the driver's license (although it's not a given everyone has a driver's license) with no luck.Contacted support and they ... Latest reply by Peter4095