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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

A recent guest gave me all 5 stars in the sub categories cleanliness, value for money, location....etc. Then gave me an over all score of 4 stars. I questioned this with airbnb and the bottom line was that she could give all 5 stars and an overall 1 star... Latest reply by Mike-And-Jane0

Hi all. I had guests check out and they left the house messy, garbage left on benches, food in fridge etc. guests are made aware that they have to leave house tidy, take garbage out, remove food from fridge. I tried to claim extra cleaning costs but Airbn... Latest reply by Fred13

After our stay at Airbnb listing in Rome we have another reservation in Saint Denis, Paris suburbs area which is 20mins walk from Paris Olympics Coliseum from June 29-July 3 and I'm with 4 adults 2 infants and 73yrs old senior citizen (my mom) June 29 we... Latest reply by Mar125

If a guest cancels prior to check-in can the host see if the guest booked another location on the same dates? Latest reply by Helen744

I am new to hosting and have been doing this for 2 months now. I will say it has been very successful for me with a few hiccups here and there. I recently had a guest from hell who was set on finding everything wrong with my place. My house has a pool and... Latest reply by Suzanne984

I planned to go to Dothan, AL, to attend a family reunion. I searched for an Airbnb home that could accommodate at least ten. I located one that accommodated twelve that looked nice in all website photos. I read several of the reviews, which were all stel... Latest reply by Suzanne984

This week has been one of the most stressful weeks of my life. My pride and joy… my Airbnb dream was suspended. Probably permanently. It has been a lifelong goal to open a small hotel. To get closer to that dream, I invested my motivation, positive ener... Latest reply by Suzanne984

Hi, Cancelled a stay in France due to the riots. Host agreed to fully refund then reneged on offer and now Customer Service on Air B n B are patronising and rude offering zero help How do I escalate ? Thanks, Nick Latest reply by Robin525

Hi there, Air B n B don't seem to understand their own policy. The reservation in France was cancelled due to the riots / civil unrest / civil disorder / explosions in Toulouse last weekend. We are covered under the following as per their Extenuating Po... Latest reply by Nick2772

I recently had a guest who refused to follow my instructions about A/C and then one of his guy broke the A/C thermostat and the A/C also stopped working. He left me an 1 star. I was able to remove the review immediately with Airbnb support’s help. It’s ... Latest reply by Joan2709