Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

I recently had a guest reserve my house for one night for one guest. I could barely understand their messages and they had no reviews - but I am in the business of hosting and need money. I also understand that everyone starts out with no reviews at some ... Latest reply by Vitalii11

We have a guest that reserved our home with 8 people listed on the reservation. There are at least 11 people staying on the property. This is the first time we have had this experience. Any advice on how to address this with the guest? Latest reply by Rebecca

Hello all,I was trying to send my guest a small refund PRIOR to check-in. I noticed when going through the steps, when it asks 'what is this payment for,' the only option I see is 'change dates or guests' and it wants me to change the reservation. I don't... Latest reply by Sandra856

Hi, I have a guest who wishes to cancel a 2 night ‘add on’ stay that she booked - she still has an 11 night booking prior to that, however her Dads operation has been cancelled so they don’t need to stay for the 2nd booking of 2 days. I’m happy to issue a... Latest reply by Bhumika

Airbnb is a fraudster and thief. they take money for renting unverified apartments, and if someone complains, they do everything to confuse the matter until check-out time. They rented me a ruined , a dirty apartment with no normal living conditions, they...

I’ve tried 4 times to book and each time all I’m getting is a “One moment, please” is there a problem with the app? Latest reply by Rebecca

The pioneer payment method is not sending a code so that i can continue filling the details nor giving me options other than a physical card. Any suggestions? Latest reply by Dania128

My current guest has reached out stating they have a family emergency and after staying one night as much as they love it, they have to leave. They have asked if I would consider a refund.What is the process for this as I’ve already received my payout an... Latest reply by Mary1523

Hello Airbnb community. My Airbnb superhost account was suddenly and inexplicably suspended. On Saturday night, 9/17, guests at one of my Airbnb's threw a party. We contacted them, spoke on the phone, and they informed us they were having a birthday ... Latest reply by Elaine-and-Greg0

Dear colleagues, I need opinions on a very unpleasant fact that is happening right now.I recently received a guest who created problems from the moment he arrived (did not accept that I had check-in time), and culminated in his expulsion for bringing a pr... Latest reply by Simon3615