Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

i hope this is the right forum is this a reliable owner/org? i see them on many listings and some of them have no reviews. i'm assuming they buy up spaces and then rent Latest reply by Helen3

Hello! I have now been hosting just over a month. I had thought I would like to appeal to adult guests only, but I see in the trends for my area that families with children are looking for bookings. I love children but also know they can be extra rough on... Latest reply by Paula

Hi, this is related to my most recent stay, which was in Florence Italy. On arrival we noticed a few issues and reported the more serious ones directly to the on Whatsapp as that's where he contacted us on arrival. The issues were as follows:- Approching... Latest reply by Helen3

Today's inquiry was for a host in another country! Latest reply by Bhumika

My very first guest in our new listing was supposed to arrive today. She called at 7pm and asked for a refund because she misread the location and it wasn't close enough to where she's meeting people. Is it fair to split the refund with her, give her 100... Latest reply by Melissa2285

As hosts, do you request a passport copy or passport information as a condition for confirming the booking, or do you collect this information when the guest checks in? How do you handle situations when a guest arrives but is unwilling to share their pass... Latest reply by Helen3

Hi all. Host of 6+ years. I’ve just been so disheartened lately with the quality of guests and Airbnb support lately and need some insight and support. Anyone else feeling that way? Here are a couple scenarios that just leave speechless…1. Guest booked m... Latest reply by Helen3

Hello there, I have got scammed by someone phishing at the community. The person tried to make a booking to visit the city. Then asked my number to ask questions.. then introduced me to staking pool for crypto currency. Then I put some money to try it out... Latest reply by Quincy

it’s time to list out the biggest misconceptions guest constantly has. 1. Guest needs to clean the house before they leave. Wrong. Host pays for cleaning ladies every time as a fixed rate. it doesn’t matter if guest left spotless or has some regula... Latest reply by Mar125

Hi everyone I own 3 condos in Air Residences Makati https://bit.ly/m/SMDC-AIR-RESIDENCES Latest reply by Sybe