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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

When it comes to dealing with government, it is my opinion that the two sides must work hand in hand, or the filling process has a blind spot. This is a hypothetical statement, and I’m stepping into retirement, and converting my home in Newfoundland to a... Latest reply by Holland6

A week ago we had a couple be our guests in our RV that we have on Airbnb. Our guests have always gave us sparkling reviews! This couple were hosted for one night. They did a lot of damage and we are in the midst of applying for reimbursements for such. ... Latest reply by Darlene246

Now, I got some guest who will land at 5AM and they want early check in. So, I charge them one third of daily rental cost for early check in. But, from my side, I have to block one day before their check-in date. So, let say if they book 3 days, I have to... Latest reply by Kyaw-Soe0

Has anyone else had an instant book by an adult stating their significant other is under age (17 in this case)? I looked through Airbnb online help to see what the rules were against minors staying without parent/guardian and I didn't see anything. I a... Latest reply by Patricia4152

Iʻve been working to convince Airbnb to update their Extenuating Circumstances policy coverage with how it relates to Maui. Currently, Airbnb grants full refunds for reservations up until Aug 29 and in all areas of Maui, and sometimes requests full refund... Latest reply by Trevor14

I am a Superhost with 800+ AirBnB Reviews. I joined AirBnB in 2014, as I was doing vacation rentals prior to AirBnB. I do approximately 300 reservations per year across 4 listings. Here is the recording of my phone conversation with AirBnB Emergency Sup... Latest reply by Lisa8308

I have a Strict cancellation policy. Upcoming guest wants to cancel and it's well after the 48 hours of booking so they won't qualify for any refund. I would be willing to refund IF I can re-book those dates. I can't figure out how I would go about doing ... Latest reply by Helen3

Hello everyone! I’ve had a situation a couple of times when I guess left something behind, I reached out to tell them it was here, and they replied that it was not theirs. Now I am looking like I don’t clean thoroughly between each listing. How would you ... Latest reply by Helen3

I get any people who come to concerts in my area and two women went to a Taylor Swift concert, after completely bedecking themselves with glitter and glittery makeup, and clothing. It took me forever to get the apartment clean again! The sheets were wash... Latest reply by Helen3

I newly want to ask my IB guests, to write a line about what brings them here. Since it is IB, this would be in the same step as when they book. It seems this has changed (7yr old Airbnb), is there no way to do this? Latest reply by Elly0