Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

i had a young gal check in for 70 days. she immediately started in on 78 was too hot, 76 too cold. she needed swiffer duster refills for the swiffer duster i had, could i provide a temperpedic topper bc she was a "firm mattress kind of girl", and she ne... Latest reply by Marie8425

Hi everyone, I'm curious: how long does it take to get our first booking? Thanks! Content and title updated by OCM for relevance Latest reply by Amrita8

Please could I get some advice on a booking that checked in and checked out the next day on an 11 night booking. They are requesting a full refund as said we falsely advertised as Luxury cabin. Complained about the size mentioning that the word small wasn... Latest reply by Rachel2502

My girlfriend sent me a $250 gift card to book us a place to stay for a few days before we can move into our new place and my account was locked because my ID needed to be verified (even though I've already done this). I did that and then got told because... Latest reply by Paula

I just had the strangest experience with Airbnb tenants, unlike anything in my year of hosting. These guests arrived at 7 pm, praised the house, which includes an outdoor pool with lights, and mentioned how lovely it was. Although they were seven people, ... Latest reply by Paula

Hi - I’ve been a host for 3 years with a room and bath in my home, and have had only one booking until now that was a bit troublesome. But, my last guests (4.5 stars on Airbnb), got drunk, got in a fight, kicked in the Airbnb bedroom door and broke multip... Latest reply by Helen3

Hello So it's been a while since I used AirBNB, previously I used https://hosttools.com/ However I know with AirBNB you can now use the automated inbuilt messages. However for checkout it say's the guest will get an automated push notification.The proble... Latest reply by Joelle43

Booking request said he would be visiting Chicago yet he rarely emerges from the room. He has not used the kitchen to cook any meals. This is uncomfortable. Today it is going to be cool so I’d like to ask him to give the air conditioner a break- he is her... Latest reply by Jane472

Hello, My availability window is set for "6 months in advance" however the calendar is open for dates past the 6 months. I have my calendar synced with Vrbo and that calendar also has a 6 month window. I have unsynced and then resynced the calendar to se... Latest reply by Amy2645

Airbnb status code 403 is an error that can occur when you are trying to access a resource that you don't have permission to use. This can happen if you are banned from using Airbnb, or if there is a problem with your account. What does that mean? What ha... Latest reply by Johanè0