Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Hi There, I started my airbnb mid Jan this year in Cape Town (south africa). As it was the middle of summer, bookings were back to back and it went great. But, since winter has started my bookings have become much less and it has me worried. Is there some... Latest reply by Paula

I had a guest drop hot grease all over my kitchen floor and my patio. I had to replace the concrete and the wood floor. Airbnb did pay out for the damages however I have a reservation coming up tomorrow and they will not cover the income loss due to the h... Latest reply by Paula

I’m wondering if something has changed in Airbnb. I realize they now have the “Read by John”, and I find this very helpful. However, in the last month or so, most of the messages are going unread. The last two guests to show up to my home had not even see... Latest reply by Sandra856

I recently had one of the above, so there must be hundreds of others. Messages were sent as if from me asking guests to provide new card numbers or their reservation would be cancelled. I contacted Airbnb immediately and reported it, but they were unwilli... Latest reply by A-Home-In-Madeira0

Hi, looking to see if there are any co hosts in East London that might be able to help me with an upcoming check in? thanks Latest reply by Mendy19

hi there i have a house and i am looking for a co host to mind by bookings when i am way, is anyone available in london- ealing area? please let me know. i will be away from 1st december to begg of march i basically need someone to do the changing od shee... Latest reply by Mendy19

We are having trouble keeping the calendar dates blocked. We have the place rented and have blocked all the dates, but randomly days become available on the calendar in our ad. Multiple times now we have had a guest book a stay and get notified via emai... Latest reply by Joan2709

I have listed a apartment of 2 bed but I'm not getting any guests for a month, how can I promote my listing to the clients? Can anyone tell me?**[Title and content updated for relevancy] Latest reply by Sophia

Hello! My name is Santos, and I am new in hosting an entire unit on Air B&B. My apartment is located in Mexico City, and I was wondering if anyone have recomendations on how to find a cleanning person and someone who can manage the check-ings and check-ou... Latest reply by Ian47896

I have a small, self-contained air bnb at the end of my garden. It’s usually let to holiday makers for a few days at a time. About 3 weeks a woman booked who was to all intents and purposes homeless, as she said she had recently sold her house (we didn’t... Latest reply by Charlotte1073