Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello I am looking for some advise. We recently stayed at a house in Auckland (booked under my wife's account), after checkout the host is trying to charge us damage (stains) for 3 duvet inners and a mattress protector. If we did do any damage, we would p... Latest reply by Michael8190

 Had a guest make a reservation for the weekend for her and her family. I ask upon booking if the individuals staying at the property have any allergies, which she ignored and did not answer. She stated she would check in the AM but didn’t arrive until af... Latest reply by Kia272

Weekends fill up pretty quickly but I’d like to start getting my weekdays filled up as well. Any suggestions? Latest reply by Lorna170

Although it was the boyfriend who made the booking he explained that it was his partner Lisa who would be checking in and he would join her later in the month. I was with my family when she checked in and so my husband greeted her & tried to run through ... Latest reply by Lorna170

I have a no refund policy if it's done within 2 weeks. This is about a guest cancelling today for a stay beginning tomorrow because of a legitimate reason - their travel is cancelled due to a snow storm (I'm in Alaska). I am fine refunding their money, bu... Latest reply by Mike-And-Jane0

Our truck was stolen at 3:43 am this morning in California Right out of the driveway. Am I covered at all through Airbnb? It was an older vehicle that we paid cash for. We are from Florida and had been renting a truck so we decided to buy an older used ve... Latest reply by Rachel2700

We have a number of rooms that are rented out long term 30 plus days, and a couple of them cannot give us a definitive end date because of their contract job. It is a problem because we are finding ourselves either putting people out before they want to ... Latest reply by Helen3

Hello everyone! I don't know if experienced hosts could give me pieces of advice, but I had a problem with a claim that was first granted by an ambassador and then refused by another one. To sum up, I won a claim for damages to my property, and as you pro... Latest reply by Catherine3327

Booked a home almost 4.5 months ago, paid in full and then I get a text from the owners stating they have had issues with the manager and wants me to cancel (Within 3 weeks) and book directly with them. I go to cancel on AIRBNB and it is only giving back ... Latest reply by Mike-And-Jane0

Wondering if we are able to get any compensation. We had our family of 11 staying, and one room my mom found two bed bugs, plus new blood spots on the sheets. We took pictures, and she has no bites showing as of yet, but I know they can take up to 14 da... Latest reply by Helen3