Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi, I'm a host in Port Charlotte, which got hammered by Hurricane Ian. I have an active renter who rented the home through Oct. 11th, but FPL (Florida Power & Light) is now saying the power won't be on until ~Oct. 9th (midnight)... so only the last 2 da... Latest reply by Lorna170

I have a receipt from my airbnb showing that Tuesday September 26th they refunded money but it is still not showing on my payment card. Anyone know how this works? The airbnb place told me to check with airbnb and/or my payment options. Latest reply by Johanna394

We just had a guest leave a property after 3 days complaining of construction noise. On Day 2 of their stay we had not received any complaint. In the afternoon, they asked for the pool heating to be switched on. The price for pool heating is shown on the ... Latest reply by Steven1389

HiJust had couple in from south of France, mum and daughter. (3 nights) She is getting her daughter ready for university Anyway, that have been great guests, and we said our goodbyes this morning When I went to clean the room, all of the towels are gone !... Latest reply by Simon364

Below is a notice I sent to Airbnb. I've finally had it with their lack if support for hosts. I encourage you to drop airbnb too. Use other platforms like VRBO instead. I wrote: "I have blocked my calendars in protest and I will no longer accept new bo... Latest reply by Jenny

Because of Airbnb's recent treatment of me, I will likely have to quit being a host. They allowed a guest to cancel her non-refundable reservation for a MONTH'S stay because she couldn't figure out how to walk across a porch. (Seriously.) So I couldn't pa... Latest reply by Sudsrung0

I had a guest booking for three nights this past weekend. They booked as one guest, not the two people we usually host. We then were notified that she had broken her foot and no one would be coming night #1, but her husband would be coming night #2 and #... Latest reply by Huma0

Hi everyone! Im a superhost but do not meet (any longer) the basic requirements. I struggle with the 88% acceptance rate requirement. Only this week I had to ask 3 requests to be withdrawn. Airbnb penalizes hosts if you have more than 3 withdrawn requests... Latest reply by Huma0

Hi Hosts, I hope everyone is doing well.Has anyone had issues with their calendar being blocked or perhaps just a few days here and there? Over the last couple of months, I noticed that my calendar was blocked at different time, but I didn't block those d... Latest reply by Priscilla150

Hello! This is a warning that cost me a LOT of money to be able to share with you! So, here we go... I booked 10 nights in a 3-br house. We had sold our home in Brooklyn, and our house in Connecticut wasn't ready yet to move into yet, so we needed a bre... Latest reply by Michelle-and-Barry0