Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey all,Having major problems trying to claim a refund back from a host for unstayed days at an apartment in Melbourne.My original booking was for the 16th-29th of October. Having arrived at the apartment on the 16th, I found that my bed had no bed clothe... Latest reply by Margarita561

Been a host for about 5 years (one property). Longest rental to date is about two weeks. 3 season vacation home in Michigan. New member requests to book an entire month. No previous rentals- no reviews. I understand that we shouldn't immediately decline... Latest reply by Lorina14

A week ago I made a reservation at a place through Airbnb for 2 nights. In the listing it said it had a safe, which is a necessity for me. After arriving we noticed there was no safe. We contacted the host and they apologized and said they forgot to updat... Latest reply by Fred13

Airbnb said they got the payout wrong three years ago…they said they paid me too much money…I say they are wrong.I asked to speak with level 2 support and I’m being ignored. Now they are taking my payout from a different property three years later. How do... Latest reply by Bhumika

We want to list property twice, as a 3 bdrm, and a two bdrm Latest reply by Bhumika

Bagaimana cara mengatur agar tamu dapat memesan bookingan bukan dari jumlah orang melainkan jumlah kamar yang akan dipesan.Translation: How to organize guests to book not the number of people but the number of rooms to be booked. Google translation adde... Latest reply by Paula

I received an enquiry yesterday. I then received an email to confirm the booking, but haven't accepted the booking yet. What can I do? Latest reply by Paula

We will not make this long. We have been using Airbnb for 10 years. We have amazing reviews as guests. Last year we decided to share our vacation homes, and host as well. We had a guest stay in our home and she exceeded the guest limit by 3 people. This... Latest reply by Steven1642

Hi! I'm new to hosting and I just had someone instant book then tell me they accidentally booked using their friend's account bc they were signed in from a previous trip. The booking is next weekend. I don't want to get penalized for canceling them but I ... Latest reply by Breanna

dont know why cancelled by you and the confirmation code is ****[Sensitive information removed for safety reasons : in line with the Community Center Guidelines] Latest reply by Mike-And-Jane0