Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi...my husband and I are newbies in the Airbnb platform. We are hosting our 4th family in our Puerto Rico winter vacation home. This guest is puzzling us, and we hope to pick your brain for advise. This guest, arrives to Puerto Rico SJU Airport with w... Latest reply by Sonia1589

I have looked out for an accommodation to stay long term in Munich, Germany.As the owner is out of town, he want it to rent it out via airbnb. As a part of this, he says that I will have to transfer the first month's rent and the deposit to airbnb, who t... Latest reply by Mrunal4

Hello, my guests were supposed to arrive today but they just cancelled, same day of their arrival. It's clear that I won't be able to rent the place this week so I don't think it's fare to return the whole amount at all.Is there a policy that talks about... Latest reply by Fred13

We have an interesting / stressful situation. Our property was reserved by a guest's "benefactor". The guest arrived and began checking in. They asked for the house rules (she was a young 21 year old lady, with 2 young men accompanying her). I told h... Latest reply by Alex10424

Hi I have a host asking us to pay £900 for a white small stain on their terrace. The argument:1. its plastic (can’t be repainted). 2. Basically they will replace the whole thing. I don’t think it’s reasonable. People don’t replace their terraces for red s... Latest reply by Ina32378

Hi, we have a booking from a guest with a profile picture that shows a guy with a Molotov cocktail in his hand, a mob sitting and standing on a car in the background in a riot scenario.Furthermore, the surname is faked (three consonants but no vowel, I do... Latest reply by Helen744

Hi. I've lived in my new build home for over a year, and have had a pest management service. I never saw one roach in my home ever. Then a new guest came and she's rarely here. I saw one half empty drink in her bathroom, and am concerned about what sh... Latest reply by Mike-And-Jane0

Or do you hate the way the CC stacks responses to each thread? I find it incredibly difficult to follow a thread and many answers do not make sense due to the order in which they are posted.I will be the first to admit that social media is not my strongpo... Latest reply by Robin4

I had Instant Booking turned on and had to deal with a couple sets of shady guests because of it. I have it off now but would like to see host customization options to regulate how an Instant Booking can be made. Here's what I recommend as toggles within ... Latest reply by Mike-And-Jane0

My host has been unresponsive the entire day of the check in day. I raised an issue with Airbnb, and they couldn't reach out either. They are only able to offer refund/cancellation for my stay, which I booked more than 3 months in advance. Now I don't hav... Latest reply by Helen3