Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am not sure what to do. I've heard horror stories, and I know there's always a bad guest out there. I just wasn't prepared to have experienced a bad guest so soon. Last night was our first booking, and the guest kept disrespecting our property and our h... Latest reply by Mike-And-Jane0

I am traveling with a group of professionals to France to attend the Cannes Film Festival where our film was accepted. Airbnb had flagged me as a "high risk" guest, without giving me any reason as to why! I am now not able to book any homes on the platfor... Latest reply by Helen427

Have an Air BnB Gift credit and need to know how to convert it to an AirBnB Gift Card. Latest reply by Paula

My daughter has been suspended from booking a house out of the blue. Her apartment flooded and needed to move into short term rentals until her apartment is repaired. She booked two places and stayed there, then booked a 3rd and it was approved. 12 hours ... Latest reply by Keith893

I am new host with AIR BNB. I am in Tucker, GA. I have a lot to learn. 1. How much is service pet fees for per day or per booking? 2. How much is cleaning fees for two days reservation? 3. I have problem matching security code. either voice message or ... Latest reply by Paula

Hello all, I've had a few requests for same-day bookings lately that haven't been good, and I was considering no longer accepting requests. I have also accepted same-day requests that I've ended up regretting. We have Instant Booking enabled, but if th... Latest reply by Sylvia928

Still waiting for a refund. Need to file a formal complaint. It’s been over two months. Latest reply by Helen3

I tried to book ‘Exquisite Retreat in Tepoztlan’ for the advertised published price of $112 per night for my nieces wedding in that town.This morning I received a message from Diana & Eric that the price was wrong & should be $250. Do we still want to boo... Latest reply by Mike-And-Jane0

Hi there - I booked a cabin in Big Bear and it required a deposit to book the cabin. I now need to pay the balance, but have no idea where to go to do that. The cabin shows booked, and it shows how much I paid, and balance due, but no where does it show... Latest reply by Ashley1935

When I enter my property's address and press save, the website is changing it to the wrong city and zip code which causes the property not to be listed in a search in the area that the house is in. The house is in Crystal Beach, TX but the website changes... Latest reply by Kevin666