Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am trying to verify my identity. Airbnb has sent me a link to take a photo on the mobile app but it doesnt work - just sends me to a new sign up page. ive tried this about 5 times and getting a bit frustrated. any help appreciated. john NZ Latest reply by John7524

Hi,My guest left the home in a very messy state, and there were unpleasant stains on the pillows, furniture, and cushions. Additionally, they did not adhere to the house rules listed in my rental listing, despite it being clearly stated that not following... Latest reply by Ana2038

Hello everyone! How it looks like when guests make a reservation for her husband. Is it allowed? Thanks Latest reply by Helen3

When you pay extra for cancelation coverage, one would assume that if something arises that you would be able to cancel and get refunded. Apparently that isn't the case. I had scheduled vacation and an emegency arose at work and I had to cancel to cover f... Latest reply by Perry112

I've been constantly getting threatened by a host that I recently reserved from (7-10 october) and all this of this is after he scammed me of my money. As I arrived to the place he demanded I give him a security deposit of 200$ which I was forced to give ... Latest reply by Fred13

We have been hosting and using AirBnb for years. This week we rented an apartment in Rome, which left us very disappointed for its condition and cleanliness. Listing was described as fully renovated when it was the exact opposite. We moved out after the f... Latest reply by Fred13

Change a review that was left by host in retaliation. Latest reply by Fred13

I have paid and booked for a Home, but it was under an old email that does not exist anymore. I tried to go in and change my email address but it will not let me edit it. I had two login one on my phone and one on my computer with a different email addr... Latest reply by Julie5586

We recently stayed in an apartment in Nice. We had a nice time and left a positive review. However, the host's review suggests that we left the apartment "very dirty" and in a note to us says that next time we should him ask how to use the rubbish. We ac... Latest reply by Marianne746

My long term guest books monthly so he can have a clean done on a monthly basis. When I go in the place is really dirty with mould in the shower and the kitchen is a fright and the clean therefore takes a long time. As he books monthly, I am asked to re... Latest reply by Helen3