Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Guest claimes to have a medical emergency and wants to leave 2 days early from a 9 day stay. Asking for partial refund. They say their baby had to be brought to the hospital and now they want a place close by to the children's hospital. What are my optio... Latest reply by Mike-And-Jane0

I sent a booking request yesterday and haven't heard anything back, is the request binding? Latest reply by Mike-And-Jane0

I just received a message from Airbnb support asking if I can host a guest that was cancelled last minute. The dates are available so I wasn't sure why the guest couldn't just make the reservation. Just curious if this is legit and I find it kind of stra... Latest reply by Bhumika

If there is any chance at all that you will need to cancel your reservation within a month of arrival, do not - do not - reserve with ** in Quebec City. They will charge your card a month ahead and then, if you cancel within a month, you won't get any of ... Latest reply by Sandra856

Hey community,Does anyone else have an iphone 6 that the airbnb app no longer works on ? I stopped hosting & haven't used airbnb to stay in the last 2 years & I can nolonger use the app, all my other apps work fine, ithe old version is not available & th... Latest reply by Sybe

I've seen older threads about hosts in Portugal saying it's mandatory for them to collect all personal data including Passport number, date of birth, etc. to comply with their national laws. When asked about where this requirement is, they point me to 20... Latest reply by Helen427

Hi there, I'm a brand new host in Victoria, BC looking forward to being part of this community... any tips welcome! Thanks Emma. Latest reply by Sybe

I recently cancelled a booking and was not able to get a refund (only paid a portion of the amount) as the 48 hours had passed. I now want to rebook the same place. How does that work with rebooking? Can I send the remaining amount in September as mention... Latest reply by Jenny

I received an email from Airbnb today telling me that they've cancelled one of my reservations. This was the main part: "Unfortunately, we’ve received quality assurance information regarding this guest and we’re no longer able to support them as a member ... Latest reply by Jenny

You know the type of guest, literally 30 messages before they book. Mainly about broadband. I'm in Bansko, we have issues with elec been cut but its maybe an hour twice a week, which makes the broadband drop. I'll explain this to the guest, asking then to... Latest reply by Jenny