Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected... Latest reply by Gary1152

Can somebody help with some questions about bookings? Latest reply by Stine-Kaastrup0

I paid R8500 for a holiday booking and the host unexpectedly cancelled at the last minute. My credit card details changed since the booking and now my refund can't be processed. Does anyone know what to do? Customer support do not answer... Latest reply by Alicia753

I received an instant booking & when I saw the single review on that couple, it was extremely negative. However, apparently they had only used AirB&B that once and it was 11 years ago!! Should I cancel their reservation or give them the benefit of doubt a... Latest reply by Stephen1004

I just recently had a terrible experience with a guest. I went above and beyond, providing extra sheets for pack and play, high chair and more... Well here goes. They sent me a message on the evening of check in asking if all bedrooms had TV's because the... Latest reply by Bhumika

Hello All- I have a home in Sarasota FL near siesta Keys. I would like to host it on Airbnb. I am a newbee and Looking for a host to help me. Please reach reach out to me or any suggestions. Thank you! Latest reply by Helen3

I am very new to hosting guests.... and I got 2 guests staying on one floor for 2 months as my first guests and its been about a month now. The problem is they changed all the lightbulbs to blackout lights the first day, and never turn any lights off nor ... Latest reply by Soohyun1

I had a guest leave behind their wallet, a pair of jeans, an electric toothbrush and some ear pods. She did contact me before the cleaners showed up to let me know about the wallet and I found everything else upon inspection. I contacted her to let her kn... Latest reply by Kaela82

I have been hosting on Airbnb for the past 5 months and all the guests that have come have been very nice, but the recent guest's attitude did not sit well with me. They arrived with 8 or 9 bags and even though I helped them carry their luggage, their att... Latest reply by Md-Faruk0

We recently listed 1/2 of our duplex for rent on AirBnB. Within 30 minutes someone requested to book for 2-months long and said: "I have an employee coming in and working a temp assignment for 2 months. Please let me know what additional information you n... Latest reply by Breanna