Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello everyone,We've been Superhosts for over a year, have a guest favorite badge, and are among the top 5% of properties in our city. Recently, we received our first 3-star review. Our property is a legally listed secondary suite with accurate photos and... Latest reply by Joan2709

We’ve had our first very unpleasant guest who cancelled the night after checking in on a 4 day stay. They (before cancelling) told us they were checking out and demanded to only pay for the night they stayed. After asking everything was ok, explaining our... Latest reply by Inna22

In looking for the Airbnb's executive leadership team's email information, I decided to also post here in case someone reading, with power at Airbnb, has some common sense. I am beyond frustrated right now and honestly -- Airbnb is really testing my profe... Latest reply by Elaine701

We just had our first Airbnb guests check out. They were polite, and quiet, and didn't wreck the place. However they did not follow clear house rules, such as "no vaping," or specific parking instructions, or half of the checkout instructions. As our fir... Latest reply by Patricia2526

I have a guest coming who wants to extend their stay through June 2022.How does the billing work?When do they get charged?When do I get paid?How does that work with my calendar, so I don't have other guests trying to book during that time?Thank you Latest reply by Stacey537

Hello, my partner and I have made arrangements to stay at an Airbnb for an extended period of 160 days. To our surprise, the host required a cleaning deposit and mandated an $85 cleaning fee per month. Contrary to our expectations, essential linens such a... Latest reply by Sandra856

A new guest of mine checked in and messaged me maybe 20min after checkin that there is noise from a renovation and that he is cancelling his stay and cancelled it immediately even before me being able to respond. i have been booked for 5months straight a... Latest reply by Frances3408

My name is Cyndi! I recently became a host in Murfreesboro arkansas! I started the middle of June on this Journey, its been a learning experience! I absolutely love it! So far I have done well with bookings, but any advice is appreciated! We have a 3 bedr... Latest reply by Bhumika

Hi my guest paid for passes but no longer require them but check-in tomorrow, how do I refund them ( I have not purchased the passes for them yet which is good ) ? Latest reply by Bhumika

We have a luxury listing in the Desert, and one of the past guests broke a 75-inch TV screen. We don’t know how they managed to do that since the TV is inserted above the fireplace, but they had kids, so we won’t never know. We contacted Airbnb, and the... Latest reply by Bhumika