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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I’ve been a host for 4 years and October November December not one booking …. 5 star reviews great photos. Great listing. I’m on the air bnb price checker. Last year I had 8 as only do weekends… considering cancelling air bnb and getting a lodger to help ... Latest reply by Helen3

I booked a one night stay 5 days in advance of the stay. I realized 29 minutes later that my daughter has a birthday party she was supposed to go to. I messaged the host immediately so they wouldn't miss any chance at booking they property, long story s... Latest reply by Helen3

Too often guests just turn all the lights on and keep them on throughout their stay (like they're getting a kick out of electrical energy being consumed). How to subtly ask guests to turn off the lights in the apartment before leaving somewhere? And to be... Latest reply by Lil5

Throughout my posting and my rules I have No Smoking listed several times. In the rules I mention heavy fines for smoking. My guests smoked and I have screenshots from my video security showing it. I would like to administer the fine. I reminded them ... Latest reply by Molly99

When a guest requests to extend their stay, and the price for the additional dates are different then their original booking, what rate do they receive? Do they get charged what we have listed as our actual rates OR the rate they have received on their o... Latest reply by Tyler-And-Lisa0

We received a random email from Airbnb at 3 in the morning saying they have unlisted our property because it has been put in to the safety department, we are super host and have five star ratings on our villa, Airbnb will not tell us why or how long it wi... Latest reply by Victoria-Joy1

my friend booked airbnb for us and we paid in full already. Now airbnb has sent her an email - “ service is requesting £300refundable service payment of community nuisance assurance inside airbnb only per house rules”.what is this? We don’t have £300 in o... Latest reply by Sara8909

For some reason I have not been getting paid from Air bnb. I am now owed over $4k and they will not give me a valid reason. When I checked my payout details the fields were blank for whatever reason and a note said action was required so I re entered my b... Latest reply by Breanna

Airbnb Review Policy: You can dispute a retaliatory review . . . from guests who commit a serious violation of policies[.]” To be considered for removal, the Host must "demonstrate a serious policy violation and that [Host's] enforcement of a policy led t... Latest reply by Breanna

I'm in New Cairo, Egypt. I booked the stay for the next 11 nights. The address listed in Airbnb is simply "North Teseen Street, New Cairo, Egypt". This is a very long street, about 20 km. Yesterday, my first taxi took me to the middle of that street, we ... Latest reply by Theodore101