Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

HI, Have you experienced guests where you thought and heard that all is well, but then they ding you from a 5* to 4* beacue of something wrong or very minor?Things like "the bed was too soft" when 60 other guests say it's very comfortable?Or guests that ... Latest reply by Greystone0

Well, this is beyond imagination... A company founded and living by Hosts supposed to be "transparent and neutral" between guests and hosts, is taking illegal actions and are cancelling reservations on behalf of Hosts without host approval or consent, or ... Latest reply by Awi153

I have rung airbnb over 4 times lodged a resolution claim and have not been able to go back to the property yet, and no response from airbnb after 3 weeks yes 3 weeks! Tomorrow im ringing 3aw and making it all public about the disgraceful lack of support ... Latest reply by Lis18656

Recently I had a guest who stayed in my property, did not follow my checkout time and finally checked out from my property 2.30 hours past my checkout time without paying any extra charges. I had a very bad experience and I gave 1 star review to guest. T... Latest reply by Bhumika

I am a new Airbnb host of four months (in Dallas, TX). Initially, my property was booked nearly every day, with very few days I had to block. However, bookings have recently come to a complete halt, except for one in early August. Has there been a change ... Latest reply by Bhumika

Hi! I am new to using the Airbnb service. I am traveling abroad and decided to give it a shot. I am going to Mexico City for the first time.I just booked a stay and got an message on the app asking for a picture of my passport for "Internal regulation of ... Latest reply by Bhumika

I had a guest stay and damage some items in the unit. Unfortunately, I was not able to submit the damage claim until 2 days after the incident. At the time of the damage, I collected photo evidence with timestamps. However, Airbnb is denying my claim beca... Latest reply by Raquel808

Hello, I'm wondering what other hosts do about managing some of the tedious yet important details of short term rentals. I have been managing 3 properties on my own. The cleaning service cleans, restocks supplies for the guests, makes bed, and does the ... Latest reply by Megan1362

We just had a guest claim the apartment smelled like weed so bad, they couldn't stay. I know this is false and after they made that comment, they preceded to add the hot tub was shared but its not and the platform below was unable to stand there. Hot tu... Latest reply by Marie8425

I have hosted on Airbnb for over a decade, and my 83-plus reviews have consistently given me 5-stars. I am proud to be a Superhost. Many former guests are still friends today and return often. Recently, I had a terrible experience with a guest who, I be... Latest reply by Franco237