Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Please help me to increase booking Latest reply by Till-and-Jutta0

I have lost my mobile phone and been locked out of our Gmail account so I am unable to access my Airbnb account that I am currently unable to access and have a current booking through. The number associated with my email is also outdated which I hadn't re... Latest reply by Bhumika

My bookings are slow here in fl this summer anyone else slow? Latest reply by Bhumika

Hello all ! I went to Airbnb safety team to report a possible gas leak because I had to cancel a guest and I have never done this in the 5 years I have hosted. note : this was on a Sunday, so I couldn’t catch a gas company here to check until Monday.I se... Latest reply by Helen744

Curious to know if have anyone has tried cross-selling services (for a fee) to guests.Some that come to my mind are providing Pack of groceries, fresh flowers when the guests arriveCurating options from small businesses like vineyards etcSelling goods tha... Latest reply by Helen3

On January 3rd, I reported a situation with a guest who had a party the night before at our property and had broken into one of our vacant units to allow their guest to stay there without our permission.They caused thousand in damage and refunds given to ... Latest reply by Anabelle11

Hi...my husband and I are newbies in the Airbnb platform. We are hosting our 4th family in our Puerto Rico winter vacation home. This guest is puzzling us, and we hope to pick your brain for advise. This guest, arrives to Puerto Rico SJU Airport with w... Latest reply by Sonia1589

I have looked out for an accommodation to stay long term in Munich, Germany.As the owner is out of town, he want it to rent it out via airbnb. As a part of this, he says that I will have to transfer the first month's rent and the deposit to airbnb, who t... Latest reply by Mrunal4

Hello, my guests were supposed to arrive today but they just cancelled, same day of their arrival. It's clear that I won't be able to rent the place this week so I don't think it's fare to return the whole amount at all.Is there a policy that talks about... Latest reply by Fred13

We have an interesting / stressful situation. Our property was reserved by a guest's "benefactor". The guest arrived and began checking in. They asked for the house rules (she was a young 21 year old lady, with 2 young men accompanying her). I told h... Latest reply by Alex10424