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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I booked a 2 night stay and was told that check in was at 4pm and to get the key from a lockbox. Throughout the day, I had been trying to contact the host with no response (calling & Airbnb messaging). By 6:30pm, the key still wasn't there, so I raised an... Latest reply by Mark116

I have someone requesting a long-term stay and I would like to counter with a partial acceptance and partial declination. How can I do that. Latest reply by Huma0

Dear hosts I would like to ask your opinion about one night stays. Are they worth it? I have a cottage listed and feel that it is a lot of cleaning and washing for only one night. I have not had many one night bookings but I am wondering if I change to ... Latest reply by Sabina186

A new guest wants to use my personal laptop. I’m not comfortable with this as my laptop is my work laptop and has my life‘s work on it. How do I say no in a polite manner without losing the booking? Latest reply by Huma0

Hi I am reading the new policy and am wondering what is considered to be a significant thing that can issue a refund? Well obviously false advertisement of the listing is major, but if my listing says I have a drip coffee machine, and it is broken, is thi... Latest reply by Adi3951

I have a guest that booked our property located in a predominantly Latin neighborhood in Miami. The area is known for a lot of cuban locals which previous guest have loved because they loved the music played and how local it made them feel. With all that ... Latest reply by Huma0

This topic is part of the Community Center Sustainability Festival. The original topic was posted on the Dutch Community Center by @Katja202, and we have translated it below. --------------------------------------------------------------------------... Latest reply by Deirdre122

My guest called me because they left the door open and a baby lizard went in the room. Ofcourse I went with company to get rid of it but it went into the AC unit. Now I am wondering if I didn't have company, would be wrong to say I am scared because I... Latest reply by Jenny

Hi, I have my first guests in my home now. I see that they disconnected the Nest Doorbell Camera as well as the Nest lock itself. This means that I cannot see the comings and goings and my also mean that the front door is not locked at all. I live in the ... Latest reply by Anonymous

Booking guests with fragrance sensitivities. Your experiences? Good? bad? Latest reply by Jenny