Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Can we cancel a reservation without penalty if a future guest does not respond to messages? Latest reply by Paula

Without any warning, my account was suspended - the calendar is blocked, and I have no ability to send, receive or read any messages as a host or guest. I have called Airbnb literally dozens and dozens of times of the last 3+ weeks and have repeatedly bee... Latest reply by Bhumika

Hello, would like to know an effective way to charge a late check out fee, as clearly stated in house rules. When I request money and the guest denies it, airbnb says they cannot get involved even when I have documented photographs as evidence of refusal ... Latest reply by Jamie1279

I have a question about reviews. We had a guest that was a no show. He called the day after check in and was immediately rude condescending. He was not able to find the location even after I sent maps and gave detailed information on how GPS and cell s... Latest reply by Joelle43

Hello everyone , I am Rini and I want to be sure of something : My guest booked my premises only for him to tell me it is for his male visitors from a neighboring country and not he himself . I am wondering, since they are not on the App to give me any ... Latest reply by Maggie633

Does anyone have a solution to lingering odors from previous guests? My last guest used patchouli and the whole place smells of it now. I’ve been airing the place out but my next guest is due to arrive in a few days and the smell is just as strong as when... Latest reply by Lizabeth3

Hi, my name is Dyane. I've been hosting on Airbnb for 7 years and started a new listing last December 2023. I have an issue with a long-term cancellation. Our guest booked our place for 172 nights (from May 13th to Nov 1st). After the first 18 nights, we ... Latest reply by Bhumika

Our guests left a day earlier because the weather was 80 degrees and our condo has no A/C. Please note that our listing stated no A/C. My PM went to the store and bought a new fan which he dropped off the evening of their arrival. They complained to AirS... Latest reply by Bhumika

My guest will use the pool only few days [Tittle modified by OCM and E-mail address removed due to safety reasons - Community Center Guidelines] ] Latest reply by Paula

My Husband and I attempted to rent a place through AirBandB for our Anniversary and Birthdays in September, however the Host said they would not accept us as guests because we had no prior reviews from your company? I understand to some degree, but we are... Latest reply by Oleg169