Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello I started hosting three months ago and it’s been such a lovely experience till yesterday lol I had a guest who left a completely false review and I left a bad replay back 﫣which I shouldn’t have at all I don’t know how to go about it any advice ple... Latest reply by Gifti1

Long story short a guest checked out late. Check out is 10am. They left at noon. I have it documented/time stamped on camera. I asked air bnb to charge them $50. This was the support response. Does this make any sense?? So if the guest just doesn’t answe... Latest reply by Joelle43

Hi... I'm a host from India's southern part. I have a big property which can easily accomodate 10 people.. It has 2 bedrooms.. Both with attached full bathrooms... The problem is if I do 2 listings separately one for each bedroom, I will miss out on group... Latest reply by Chella17

what happens if guest dont follow house rules? no pets are to be left alone in room. they left there dog in room all day and i believe they just did it again **[Title updated] Latest reply by Nur785

Airbnb took down my original post so I'll try this again. Airbnb's terms for a host to retrieve any of their abusive guests' security deposit following damage, breaking of the house rules, smoking, hosting destructive parties, and extra cleaning (deep cle... Latest reply by Dimitry15

I’m new here.. just want to be a good host. Any tips? Latest reply by Juhi5

Want 24th June nightly reservation near Erindale Station for 4 guests +1 infant. Any body Latest reply by Mike-And-Jane0

Dear community,wanted to bring to your attention one of many occurrences where airbnb support lately arbitrarily chose to fully refund a guest that had relatively small issue:guest checks in, notices stains on the towels, towels get immediately replaced. ... Latest reply by Dwell-AZ1

Airbnb is claiming to have a fair review process but twice now I have written poor but completely honest reviews of my guests and they have not been posted on their profiles while their reviews have been posted immediately on mine. This is the policy: Bot... Latest reply by Karen1952

It has now happened at least three times. I send the instructions with the code five days prior to arrival. Email is very organized. I ask the guest read it and then acknowledge; email is divided into sections: check in, parking, etc. it comes in advance,... Latest reply by Tarryn-Jayne0