Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Been getting nowhere with airbnb support for the past month now. Basically been robbed of $1800.00 and Im in a vicious circle with airbnb support who offer ZERO help. How do we escalate beyond the robots that work their app inboxes and get some real probl... Latest reply by Helen744

military family all spread out we want to get together and have a baby shower for my daughter.would that be allowed? Latest reply by Gifty5

Even though I state in my initial message to guests "if you have any questions that aren't answered by reading the listing details" please get in touch", I continue to get questions like 'is there this or that amenity', etc etc? Without fail, I'm getting ... Latest reply by Davi10932

Hi, I have had an extremely rude host who got angry when I asked about the cleaning of the property because my dad is on chemo and cannot get an infection. He then was passive aggressive with his comments and rude on the phone. He called me stupid and tha... Latest reply by Helen744

WORST CUSTOMER SERVICE EVER. I have been a loyal customer for 6 years and have been battling a supervisor over a $200 refund. Do not trust these people with your homes. Latest reply by Bhumika

Can any one assist in HA4 or HA5 for a family of 4 arriving 25th August 14th Sept as I can no longer accommodate them. Latest reply by Helen3

Hello, I need some advice.A guest has asked me if he can pay a deposit for a June 2024 booking. Is this possible or do they have to pay 100% upon booking? Please advise. Latest reply by Mike-And-Jane0

Hello,I have had very few negative experiences with guests. With those I have, I decided not to give a review at all. My last guest took advantage of us as friendly, easy going people. The house we have on Airbnb is next door to where we live (he did not ... Latest reply by Jenny

Hi everyone! I'm quite new to hosting (3 months) so I'm not quite sure how this works. I had a guest that just did not show up for their reservation. I went to turn over the cabin the next day and it was clean. I tried messaging them to make sure everythi... Latest reply by Helen744

I'm not understand, how it possible to find properly apartment if i can write to the person and understand who is the host?Why any booking that i try to book airbnb send me to the payment page and do not give me a chance to make clearence with hoster abou... Latest reply by Fred13