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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

In the past when a host canceled my stay (as a guest) Airbnb would refund me and give me a credit towards my next booking. Do they do that anymore? I just had a host cancel my stay a month out. Everything affordable in the area has been booked and I’m rec... Latest reply by Pat271

Does it make a difference to guests on their selection of AirBNB listings solely based on cancellation policies? I assume so and if I am correct, which is the best cancellation policy to chose from? I am a new host and have several reservations but in the... Latest reply by Mike-And-Jane0

I had a family with two little babies, they said my place doesn’t have hot water since Friday the first day they stay , but they did not report the problem until Sunday the last night they stayed. And they ask full refund for it . my room is Down the base... Latest reply by Helen3

Hello, Reviews are powerful for the Airbnb community as a whole. It largely represents a social endeavor focused on building relationships between Hosts who offer an experience, in the form of accommodation, to guests traveling to make memories in al... Latest reply by Carla1460

Ah, the NorCal Coast tourist season is upon us. In previous years a few critical May weekends were responsible for generating most of my summer bookings. Not now. In fact, my reservations have dropped off the proverbial "map ", literal calendar. Wha... Latest reply by Ruth413

Hi all, I want to share my honest and factual information with other hosts on a guest to help other hosts determine if they want to accept this guest in the future. In the review process, there is a section of "What do you want to tell other hosts?" (som... Latest reply by Yi-Tsang0

How do you change the assigned professional host? I need to be able to ask specific questions & the person assigned to me acts like a computer Latest reply by Helen744

I’m desperately trying to get duplicate charges corrected and although my bank has started the dispute process it will take sometime to dispute. Airbnb and evolve are unable to assist. Who can help escalate this issue for me before I overdraw my account. Latest reply by Jessica3091

I've just been over to my whole-house listing to do the changeover and found it exactly the way I left it for the most recent guest who had booked it for Thursday-Sunday.His communication was great until the day of arrival and he even thanked me for sendi... Latest reply by Frances3408

Is it possible to shorten the stay of a guest if he's not following the house rules?I've told him to clean after himself, sent house rules in chat not even mentioning they're stated in property description and put signs in the house but he still seems hes... Latest reply by Helen3