Support with your bookings

I often feel compelled to thank my guests when they leave a good review, just to show my appreciation. Sometimes, though, I feel it might be overkill, since I already leave a goodbye and a thanks on checkout day. Do you thank your guests for good reviews...

how do I know the guest is not in trouble with law, or hasn't had a problem with other hosts? Is the verification an background check? I'm now having problems with the association manager. Latest reply by Helen3

Hi! I have an inquiry from a guest who originally requested a 10-day period. They've messaged me that they want to stay for 7 days now instead. Should I send my pre-approval to him? If I do, it will pre-approve him for 10 days. Or does he need to ... Latest reply by Jim24

I received a booking from a man in Canada who said it was for himself and his brother. It then turns out it is for his sons who are brothers. Aged 17 and 19 for 5 days as a trip to England to visit relatives. I accepted the initial booking as I thought it... Latest reply by Marcus0

Have not received an email prompting to review the guest, nor has my guest received one ....it is almost a week since check out. Latest reply by Gerry-And-Rashid0

A person inquiring has Four Verifications: 1. email address "verified" 2. phone number 3. Facebook (183 friends) and 4. one review. This person however, does not have a "Verified ID" badge. Is there a step they have not completed? This happens occasion... Latest reply by SueEllen0

Hello community, An Airbnb member instantly booked our listing for her son and his three friends. She stated in her message that she was just trying to book for them and promised us that they were going to behave, but she instantly booked before consult... Latest reply by Lol0

I notice when a guest inquires about a listing, then I can send them a special rate however when I receive a reservation I dont see the special rate button. Am I able to give a special rate from the reservation request? Latest reply by Tracey7

Good day, I have an enquiry with regards to a guest changing dates of reservation and departing early. I had a guess staying from Dec 26 - Jan 05 2016 She gave me notice Wednesday 30 Dec at 6:59pm to say she needs to leave in the morning (Thurs 31 D... Latest reply by Maria-Lurdes0

I have hosted 300 times roughly, with 200 reviews.I now have a bad review from someone who did not stay.Here is what happened.A guest booked a single night. The checkin was the next day at 1pm. At 3pm I called the guest to ask them if they are coming.They... Latest reply by Maxine0

I received this message today, I wondered what people thought? Should I open the link? Thanks Hello,My name is Amelutza , I need your room is possible ?I have see on airbnb same apartment but is other host , How is it possible ?Here is other host [... Latest reply by Clare0