Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, I've recently switched to 30 day min rentals. However, once in a while a guest needs to leave early and would like to amend their reservation to receive a partial refund. I'm amicable to this, but it raises the question - what is reported to NYC ... Latest reply by Bhumika

Hello This is to inform you that the host didn't refund me the total amount of my first payment. We had to cancel the trip due to a surgery in the dates we would be going there. He only refund us 100€ instead of 352€.He didn't refund even the 50% that ... Latest reply by Mike-And-Jane0

Hi - does anyone know if there's a way to set pricing per calendar month? I have tried to adjust the daily pricing and set monthly discounts but what I really want to do is have a fixed price per month, so my guest knows what they're paying each and ever... Latest reply by Matt4595

Hi Everyone, I have started hosting since last year June and from day 1 I had booking up until April. Then , suddenly everything slowed down next to no bookings. I am not sure if I have done something wrong with my setting or it was my badge of super hos... Latest reply by Anna14502

If don’t want to pass the key face to face what’s the best way the pass the key and card? Latest reply by Helen3

I booked an AirBnb a couple of months ago and stated to the host that I'll be proposing to my girlfriend at the host's AirBnb. The host was fine with this until I messaged her today asking a few more questions around how to get to the place. She then aske... Latest reply by Jennifer1897

I am renting a Zeus Living property that is backed by AirBnB and they are in default of paying landlords. Has anyone else experienced this issue ? How have you resolved it? I am being threatened with eviction and having my car towed from the garage. I... Latest reply by Helen3

I have read the relevant conversations about overuse of heating and I do wonder if kindly suggesting to the guests to use the heating for say 4 hours a day is a fair measure to take to tackle overuse? Latest reply by Sotiria6

As a Superhost of 8 years I was v disappointed in the way I was treated by Airbnb, when due to a cold suddenly develiping into a serious chest infection - I had to call 111 and a doctor came round and put me on strong antibiotics. Due to age and a variety... Latest reply by Breanna

Hi new hosts (and seasoned hosts)! Just wanted to share some things I wished I had known before I first started my ABB adventure. Hopefully others will chime in as well! - Guests don't (always) love my cottage as much as I do. Sad but true. I am a little ... Latest reply by Stephanie2942