Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Let me start by saying my AirBnb space is in my home, on the 2nd floor and therefore, I do not do instant booking. Last month, I had a guest book for 3 people for a weekend in October. When I went to check my upcoming stays, I see it now says "3 guests, 1... Latest reply by Fred13

Hi I'm in the UK and as well as being a superhost, I working for a EV charging point providerAre hosts getting asked more and more for this option? Latest reply by Bob297

Hi all out there. I have a guest that booked for 4 people. I can take up to 8 people but have one price for 1-6 people and then extra for the 7th and 8th person (due to size of 4th bedroom) I did message saying it would be more and now that I have told hi... Latest reply by Inna22

I try to verify my phone number, I get the text message with the code but when i put the 4 digit code it says that the code is invalid, although it is the right one. Please help Latest reply by Bojana45

I recently installed the mobile app for AB&B but it seems to be separate from my on-line account. In the mobile app I cannot see my reservations and it tells me that my phone number is already in use. How can I merge the mobile app with my on-line account... Latest reply by Joan2709

Hi I have had my account suspended after a host accused me of hate speech. It's completely untrue and occurred after I left a genuine if critical review. Her place was dirty and had none of the amenities listed. She sent me threatening and aggressive mess... Latest reply by Simon3825

There's a problem with the rating system. Most guests give me 5 stars*. But some give 3 as they assume (as I would ) that 3 out of five is average. For instance a guest had to cancel at short notice.He gave me 3 stars as that seemed to him the nearest to ... Latest reply by Joelle43

Why is our occupancy rate extremely low from last year? Latest reply by Helen3

Guest didn’t say that there are 2 of them coming.. Fine-forgot. I was asking ATA to my place, because mentioned his plane lands at 10 pm. ( I live in one of the bedrooms). No response. Checked themselves in at almost midnight. Went into My bedroom! They r... Latest reply by Michele1773

We’ve been hosting for 9 years and have done extremely well….until now. Strangely enough, we don’t have any bookings for next 5 months…until late December. Baffling, and concerning. is anyone else experiencing a similar problem? Latest reply by Susan5170