Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am at awe and at a loss. My home has been absolutely trashed and destroyed. I have cat and dog piss and poop damage to the point everything has to be replaced. I had two assessments and they both said - must be replaced, furniture and all carpets. The p... Latest reply by Marie8425

Hi trying to see if this listing or legit. It doesnt have any reviews and the host only has 3 reviews in the past 9 years. The photos to the place seem like stock photos. This is the listing.** **[Identifiable information- Name of a Host's listing remov... Latest reply by Bhumika

I am writing to request clarification regarding a recent decision affecting me, which I do not understand and consider unjustified. I have been working with your platform for 10 years and manage over 50 apartments. It seems there has been a significant mi... Latest reply by Helen3

Hi all, I have just received this text message and just wanted to know if it's genuine or a scam? I haven't made a booking with AirB&B in a few years so this isn't my booking, but my initial thought was someone had put their number in wrong. I've double c... Latest reply by Sophia

I am looking for similar advice on how to have a review removed. I’ve had 55, 5 star reviews. I had a guest stay over the Easter holiday. She commented that her family didn’t have room for her, but then space opened up. She invited 7 other guests to the p... Latest reply by Joan2709

Hello, after 3 years and 60ish 5 star reviews, we had our first awful experience. The guest is falsely claiming a 2” scratch on their car was caused by my child’s bicycle, in an attempt to get a free 3-night holiday stay. There are lots of reasons it’s ...

Hi, I am a new host, offering a room in my apartment with shared bathroom. All rooms have a key and possible to lock. Do I need to change lock in rental room or is it ok for host to have similar key to the room for access in emergency? Nobody else than ho... Latest reply by Anette765

Hello! I am relatively newer to hosting but in my first few months I have almost all five star reviews and super host status. No one has had issues yet like this one but I had a couple reach out asking for a full refund after finding three spiders in the ... Latest reply by Naomi447

I recently heard from a friend about their horrific experiences with Airbnb support for a cancellation. As a long time Airbnb super host I was terribly embarrassed and didn't understand what they were experiencing. Until I needed some support myself with ... Latest reply by Marie8425

Long story short, the guest is obviously trying to abuse us. Got a message stating that pool guy came and told them not to use the pool for about an hour to let the chemical circulate. Spoke to pool guy and my camera feeds and the guests were on their way... Latest reply by Danny627