Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am hosting a guest who is borderline disabled. I called Airbnb support and discovered that i am, her first stay at an Airbnb even though her profile says she's been with Airbnb for two years. There is a small amount of walking that is necessary for vi... Latest reply by Helen3

Hello hosts, First time situation for me. A guest instant booked on Wednesday for a Friday arrival, and has not responded to any of the three messages I've sent since then. By now, I would have typically sent even more messages, but I'm holding off becaus... Latest reply by Debbie1192

Hello everybodyI am Ashraf ** , and happy to join Airbnb community. Do you have an experience with a law rating guest, because i already approved a host with low rating. What is your advice.thanks **[Last name hidden due to privacy concerns - Communit... Latest reply by Ashraf52

Hi, I’m always getting weekend bookings now. What can I do differently to get weekday bookings? Latest reply by Kyara5

What is a customary charge per day for additional guests? Latest reply by Paula

We rented Airbnb suite listed as no smoking in house rules but upon arriving to go to sleep on night 1 of 3 night stay, entire house smelled of smoke and entire suite was taking on cigarette smoke from host smoking in bedroom below our suite. We contacte... Latest reply by Paula

What should I do Latest reply by Patricia2526

I reserved a rental from a host in Rutherford NJ. She accepted the offer and then she for no good reason cancelled the reservation. She has done this before. One person who had the same experience with her left a review stating that the guest arrived fro... Latest reply by Isabelle2196

HiI've booked an AirBnB where I've requested that the host speaks English but when I arrived, the host didn't speak a word of English and they were giving me instructions in a language I have no idea about.Furthermore, their listing is not clean. There ar... Latest reply by Helen3

When I check guests’ past reviews I am never able to click through to the host they stayed with. Is this something to do with using an iPad / iPhone app or this the case on laptop? Searching specific hosts in big cities is often time consuming. In the ca... Latest reply by Leigh23