Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

And when I open the app, it asks me to "complete your listing".And none of my 7 current reservations show in "Your reservation". Latest reply by Kia272

I co-host for a property that had some issues with damages on check-out. I went to file a dispute for damages and got this message: "Only listing owners can start requests related to damage, missing items, or unexpected cleaning. Let the owner know what ... Latest reply by Helen3

Vaping and smoking is prohibited in castita and it’s restricted on my site. A very young couple arrived and they were vaping inside. Plus they broke my central ac by lowering it to 50 and damaged my high beam in bedroom by hanging up a hook for a project... Latest reply by Agape4

Hello, this a post to the community in the Gilbert Chandler area and surrounding Communities Of ArizonaA woman using Airbnb for one night poses as this is her home, and she takes in rescue dogs from owners that can not keep them for different reason. She... Latest reply by Breanna

On the 25/09/23 I booked a 2 bed room unit in Manila for my family of 5, I had my filters set to privet house only so it was not shared, however the listing I booked said shared bathroom this did not ring any bells for me as I thought its shared between u... Latest reply by Loretta126

No reservations for a long time!! Yes, I understand that the damned war has made things bad, but are there people looking for housing or is there something wrong with me on the airbnb advertising site and visitors cannot find my apartment? Is there any ad... Latest reply by Helen3

Hands down the WORST customer service team & experience I've ever dealt with...I've been attempting to get my full refund back from Airbnb for over 20 days now...all because I cancelled my reservation upon check-in due to finding alive cockroaches which q... Latest reply by Breanna

Hi, Me and my girlfriend booked a place for 10 nights in Alhambra, LA for early August. After staying 2 nights we left the apartement because of ants everywhere and the uncorrectness of pictures and description. We sorted the issue with airbnb support and... Latest reply by Helen3

Hi there,Our recent male guest made no mention regarding a 'friend' visiting during his 10 day stay.. This friend visited and left at various times during the night. We have cctv. He has left a review and when leaving said the studio was 'perfect'. I am y... Latest reply by Jennifer4037

A recent guest said the hot tub never got above 80 even though it was over 90 out. Do hosts ever give any refunds for unfortunate circumstances? Latest reply by Ruth413