Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I would like to know what AirBnB does to a guest that does shut exterior doors or lock exterior doors in a busy city in a downtown neighborhood. How is the guest held accountable? I have signage on both doors, it is in my RULES, and it is common sense. E... Latest reply by Shelley159

Hi, I booked a stay at an AirBnB for a work conference. It was canceled by the sponsor 45 minutes after the cutoff for a partial refund. I immediately contacted the host to acknowledge that this was my problem, not his, but ask if I could cancel so it co... Latest reply by Joel1530

This hasn't happened before, so I need guidance please! I recently had to cancel at about 9pm. No refund, as expected, that was fine. Host was polite, again all good.I wasn't going to bother reviewing ... but now the host has left me a review. What star-r... Latest reply by Matt6897

We live in a time where reviews are everything and so it was devastating when after receiving 103 5-star reviews, I had a guest give me a 3-star on Accuracy, which dropped my overall rating. She wrote a nice public review but then blasted me privately and... Latest reply by Shahira9

Why does my account have a cancellation listed for a reservation I never made? Did someone get into my account, make a reservation and then cancel it? Latest reply by Paula

I have been maintaining a good credit score and wondering when I will be made a superhost Latest reply by Elisa

Why would AirBnb support call you via +1-844-234-2500 although you live in UK and you need to call them back on the same number and then be considered as an international phone call? This is a first for any service company provider. What does AirBnb does ... Latest reply by Lorina14

Hi, I am getting a lot of interest, inquiries and guests looking to book my remodeled tiny house. The problem is…most of the guests are new and have no reviews or info. Any help on how to deal with this is much appreciated. It’s a long term rental. 31 day... Latest reply by Greg2406

Hi there, I have searched high and low for an answer to this question but have yet to receive a satisfactory answer. I recently stayed at an apartment booked through airbnb and unfortunately had items stolen from the premises. Looking online, most all of ... Latest reply by Greg2406

I just want to leave this here to show how unprofessional BookedUp is.I had issues with my stay and as a company/renter they should try and fix the issue. Instead I got no replies, so I left an honest review about my stay. They apparently didn't like that... Latest reply by Helen3