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I am looking for advise on how to ask a guest more details about their stay without sounding too intrusive. We represent several homes and already have an automated message that goes out after they book their stay, asking for email and for them to sign a ... Latest reply by Christi8323

I booked an Airbnb for a friend and he lost the keys a week I to his stay. The host is nowhere to be found, does not answer my texts or phone calls from Airbnb help line. All my friend’s stuff and his PRESCRIPTION MEDICATIONS are in the Airbnb. What can I... Latest reply by Lianne140

Does anyone have anymore info on what this could mean? ********************************************************************************************************************************************************************************************************... Latest reply by Mike-And-Jane0

I recently was at an 'entire house' listing where the garage was restricted access. It was stated that property maintenance staff would sometimes be there. After staying for one night we began hearing sounds of television, multiple people and at least 1 b... Latest reply by Dasha53

we stayed at an airbnb with 160 reviews and the place was rated as nearly 5 out of 5.when we got there we found a badly maintained apartment, poorly functioningplumbing. cleaning was something they had apparently never heard of:the fridge gaskets were B... Latest reply by Fred13

Curious if anyone else has had this issue, this guest stayed Jan 12 - 14th and then again the 23rd through the 1st of Feb. Yesterday I received what was very clearly tax paperwork to my address in his name. This makes me think he may have tried to use m... Latest reply by Lorna170

Showed up to addresses and guy didnt let us in Latest reply by Alexis724

Without notice, my current guest (scheduled to check out on Feb. 12) left the STR property very early in the morning. I will inspect before calling the clean team. Should the guest get any kind of refund for bailing like this? Latest reply by Thomas391

Trying to verify my phone number but system prevents by stating already in use. I receive the codes but it won’t go through so can’t book reservation. Times me out for 24 hours, and under profile editing does the same by stating my phone is already in use... Latest reply by Susan4927

Local law requires that I have a daily guest Register with each guest’s home address, phone number, vehicle make, lic plate and which province or state it is registered in if they are driving. Where and when can I ask guests for this info? Would I put thi... Latest reply by Carl7891