Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

It is completely unacceptable that credits only show up when checking out! I just received an email that I have $244 expiring this year. But since the account page shows $0 in credits and coupon balance while my friends and I were booking our trip a coup... Latest reply by Sophia

Since couple of months my property is showing unlisted Latest reply by Sophia

I’ve seen several threads about this but no real strategies for what to do when receiving this email. I too had this happen after the guest extended the stay. They’ve since rescinded that request, but I don’t know if the original or follow-up payment was ... Latest reply by Sophia

I want to report this host, I have screenshots. Can somebody help me? She wants to cancel last minute probably because we're already in a heated conversation (mind you - caused by her lack of communication). She told me she will no longer accommodate us a... Latest reply by Helen3

Stayed at the Belvedere Lodge outside of Baltimore and after departing I received a message from the host saying he gave me a 5 star review, and would I also leave him a 5 star review. I did, but he didn’t leave me a review at all. I asked him about it bu... Latest reply by Linda4310

Hi friend，from this month, booking is very slow, is anyone have the same suitation? Latest reply by Marnie65

Hello all I recently had a guest who booked our apartment for 16 nights. The booking was for his parents visiting him **. Upon walking into the apartment when they checked out, it was clear that they cooked with very strong aromatic spices, without openin... Latest reply by Roberto2387

I am still in the free cancellation period, but I don't really want to cancel and rebook to get the new price. Is it OK for me to message the host to request the something like "advanced refund", i.e. the price difference? Does the host have a way to do i... Latest reply by Pat271

You can’t send me enough business, yet I continuously see more ads on TV wanting more hosts. I have a great location and a more than fair price, yet there is not enough business coming in to make Airbnb a viable business. Yet you keep advertising for m... Latest reply by Helen3

I have used Airbnb for 9 years, all with positive reviews, and recently have had a very upsetting experience. My family and I booked an apartment in Paris, and I messaged with the host before booking the unit to ask if there would be cribs present for bot... Latest reply by Fred13