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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I had one of my listings set up as monthly only. A guest booked a three month stay two months in advance. The guest arrived and all seemed fine. But in the second month, the guest wanted to cut the stay short because of a change of plans. That means t... Latest reply by Joelle43

Hello, My name is Laila and im pretty new to hosting. Ive had so far nothing but a dozen of 5 stars reviews, and just started experiencing the “fun part” of hosting. Ive had a guest with only positive reviews who started complaining the minute he had chec... Latest reply by Kim2978

I booked a property, it was confirmed, credit card charged, all seemed ok. I get a text about 2 hours later from the host asking ME to cancel my reservation. I declined to respond to the text since I didn't want to cancel. The next day, I received noti... Latest reply by Fred13

I got an issue with a guest, he said on check-in, there was wifi, but I've never had Wi-Fi so is not on the listing, he then said the tv, states 42", yes, he may be right as it's 32". so, as a gesture of goodwill, I have offered a one-night refund. Today,... Latest reply by Michael7327

Paid £619 for stay and host asked me to leave for the other guest and his dog to have the house. Refund me £333 for 18 days. Stealing £286 this not fair Why should I be out of pocket when hoatcant fix door locks on external doors. Latest reply by Jaina5

I hosted a couple recently and mistakenly thought that "Francois" was the wife (there was no portrait photo). Therefore I wrote in the review "Francois and her husband" etc. When the two reviews were posted I received the following message; "Thank you fo... Latest reply by Tommy235

My guest caused damage to my vinyl flooring. I messaged them and informed them that I noticed the damage and asked if I could get some context about it so it can be repaired. They haven’t replied. Before this they said they had a pleasant stay and wanted ... Latest reply by Sybe

 won’t return my messages now **[Private conversation removed in line with the Community Center Guidelines] Latest reply by Branden19

Any advice on how to resolve this. I get this every time I select an apartment to rent. Latest reply by Bhumika

Hi,My host has never provided me any apartment. He reached out me on WhatsApp and told me. I don't have the apartment ready which you booked but here is other option 1.) some room in hotel2.) some other apartment ( don't know where ) I told him that I'm n... Latest reply by Vaclav7