Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I received a request for information. According to the mail, the person has 30 comments, but, when I go to the page, on airbnb site, he only has one comment. How is this possible ? I have doubts. Latest reply by Paula

I’m a new host; my booking has been up only for a month with 6 good reviews. Unfortunately, recently had a not-so-good guest who I am afraid to leave a bad review because it’s very likely he’ll leave bad one too. In short, the guest booked place for 1 per... Latest reply by Debbie210

Hello there - I have a host in Italy who has great reviews but they are asking us to upload our passports (our family of four is traveling) to their site and I am wondering if I am required to do that, or can't Airbnb (who I definitely know and trust) sha... Latest reply by Kris56

Hi fellow hosts. OUr check in time is 3 pm but we try to be flexible. However the next group will arrive at 2 am on Saturday and they have not booked the Friday night. I didn't realize it until now, days before they are to arrive. It doesn't seem right fo... Latest reply by Karen816

How do i block a guest from booking in the future? Without declining any future booking request. Latest reply by Bill1440

Hello, I have had a request 2 times from a 2 different people requesting to stay at my Airbnb who have no ratings. They claim to be from Norway and are currently living in Los Angeles. When I as them to tell me a little more about themselves, they both ... Latest reply by Bhumika

We need Airbnb to build out the Resolution Center so we can remove estimates as we go/place the receipt/invoice on and edit as we go. I had saved screen shots/estimates. We want to clean up the final total to reflect the paid receipts. How can we make thi... Latest reply by Sybe

Hello All Please help! I received a request to book in the new year for 2 months. Problem is, the guest is labeled by Airbnb as "Identity Verified", however he / she does not have a last name listed. According to Airbnb a guest is only verified if they ... Latest reply by Helen427

My guest has requested a partial refund just before checkout and I’m concerned that they will leave me a punitive review if I don’t comply. Here’s the background: The guest booked my apartment for 3 months but they’re moving out today, one month early. I... Latest reply by Bradley187

I just had a host cancel my stay, but when I go to book a new listing I see that the apartment is still available but at double the price. We are less than 30 days from our trip, and we have had the booking for atleast 30 days. This feels like something A... Latest reply by Fred13