Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi - I got a booking auto confirmed and the guest has 11 reviews. The guest is arriving in 2 days. Out of 11, 2 reviews are bad in which both hosts are complaining about how dirty the guest left the house. The remaining 9 reviews are good. Will it be appr... Latest reply by John7474

Hi!Some days after rating eachother the host sent a claim of around 100euro for extra cleaning because we, according to him, SMOKED inside the room. Neither me or my partner ever ever ever smoke, and we were on vacation with our 5 months old baby. So we k... Latest reply by Sara-Simon0

Hi I’m new to this, I put my property live at the end of November, I have 5 bookings all just one or two night stays, all in December, nothing for next year, is it quiet in January for everyone? Would you expect me to get last minute bookings? I don’t wan... Latest reply by Sarah5648

Put a payment on a place in Clayton New York didn’t receive anything Latest reply by Mike-And-Jane0

Airbnb cheated me out of money, I provided all the evidence, but the support service ignores my arguments. Any guest can throw their clothes on the bed, do it and say that it was when they came, or remove three forks and say that there were three of them,... Latest reply by Breanna

I am battling this company again, after a host cancelled us and it took 4 months for us to get our money back earlier this year, with poor customer service and speaking to over 15 different people and our bank here in UK I vowed to never use them again. H... Latest reply by Helen3

Surprisingly I haven't found a thread with a similar experience to mine, so I wanted to see what the community opinion is on this matter... We booked a nonrefundable property that advertised as having pool amenities, and had lots of pictures of kids and... Latest reply by A-J-37

    Why isn't Airbnb having these host provide proof of insect inspection prior to allowing guest to stay? I have had eat out with our kids every meal every day because when I cook more come out. We will have to get rid of all our electronics we bought. T... Latest reply by Willanda0

I have decided to become a co-host to inspire my passion here on the Olympic Peninsula. I am so new to this but am increasingly knowledgeable. This is a journey I am nervous to start but so enthused at the same time. Please if anyone has a step-by-step gu... Latest reply by Brittany516

Hey everyone, I’m a new host to Airbnb hosting my second long term tenant. My first guest stayed for a month with no complaints and everything went well! My second guest has now moved in for 6 months and is asking for compensation for extra amenities the... Latest reply by Cheri354