Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A guest just requested an annual stay and has never booked on Airbnb before. We are very excited about this, but a bit nervous because it's a brand new profile (I'm super cautious about scams and such). How should proceed? Help! Please and thank you! —Le... Latest reply by Kitty-and-Creek0

Air bnb told me they’d refund me for a trip we could not go on due to a family emergency then went back on their word and now refusing to help. Poor customer service and poor host etiquette! Latest reply by Lucy974

HI- i sold my airbnb and now when i cancel the reservation i see that i am being charged a ludicrous fee? Latest reply by Breanna

I am hosting a guest who is borderline disabled. I called Airbnb support and discovered that i am, her first stay at an Airbnb even though her profile says she's been with Airbnb for two years. There is a small amount of walking that is necessary for vi... Latest reply by Helen3

Hello hosts, First time situation for me. A guest instant booked on Wednesday for a Friday arrival, and has not responded to any of the three messages I've sent since then. By now, I would have typically sent even more messages, but I'm holding off becaus... Latest reply by Debbie1192

Hello everybodyI am Ashraf ** , and happy to join Airbnb community. Do you have an experience with a law rating guest, because i already approved a host with low rating. What is your advice.thanks **[Last name hidden due to privacy concerns - Communit... Latest reply by Ashraf52

Hi, I’m always getting weekend bookings now. What can I do differently to get weekday bookings? Latest reply by Kyara5

What is a customary charge per day for additional guests? Latest reply by Paula

We rented Airbnb suite listed as no smoking in house rules but upon arriving to go to sleep on night 1 of 3 night stay, entire house smelled of smoke and entire suite was taking on cigarette smoke from host smoking in bedroom below our suite. We contacte... Latest reply by Paula

What should I do Latest reply by Patricia2526