Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Simply awful Customer Service. I am really unsure if you are making a joke out of people in general or if you are genuinely dumb. I have been having account issues since April and nobody is willing to help. i keep being told someone would call but nobody ...
Latest reply by
Sophia
Hi Airbnb community! Wanted to start a conversation here since the bedbug problems in London and Paris have been all over my instagram. A while ago one of my guests at a Airbnb’s that I host reported a bedbug. She added a picture of a tiny spider on the s...
Latest reply by
Steef5
I am needing advice on this incident that I’m currently dealing with from a recent guest. First guest asked me to reduce their nightly stay to $90/ night claiming they would hardly be in the home and wouldn’t get it dirty ( that was a lie they had a pet a...
Latest reply by
Karina844
I have guests booked still 2 months in advance and they are requesting that I provide them a certified copy of my ID, my utility bill and a letter stating they are staying with us. I called Airbnb support and they assured me that I should not give any of ...
Latest reply by
Tamsin4
I booked an Airbnb for 3 weeks in Toronto, the pictures and address were misrepresented by the host. The exact address of the place is wrong on the listing, I payed the full 2400 $ usd and a limited refund policy was applicable for the listing. Things wer...
Latest reply by
Mike-And-Jane0
Hi everyone… I rent out my place for a month at a time, every so often. I have a renter who is leaving tomorrow, who paid a cleaning fee, but who is quite sick and unable to clean upon leaving the space tomorrow (ugh). She did offer to pay another cleanin...
Latest reply by
Mike-And-Jane0
I have a brand new listing and this issue happened with my second tenant. All furniture is brand new. I had a family stay in my house for 30 days and completely trash it. They allowed their "emotional support animals" on the furniture and my couches and r...
Latest reply by
Fred13
I have had two times where they say on the reservation 3 people and then more show up. Am I allowed to charge for the extra people even if my place sleeps 7? I have in my rules no unregistered guests. And it is posted in the rental also.
Latest reply by
Kelley151
I had a guest, she places her own hair on bed and ask for money back, I refused then she asked for 30% back. I had my cleaning team to clean again, and she still want money back. Do you guys had this kind of bad experience?
Latest reply by
Bob297