Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

For a few years now we travel to Colombia and rent an apartment for about 6 month.There use to be a function where you could search for the entire place to be rented and not a shared space but I can't seem to find that option anymore.Was it removed?And if... Latest reply by Paula

Hi there, can anyone help me. I can no longer find the basic requirements tab which included the acceptance rate. Has this been hidden somewhere? I used to find it adjacent to the superhost data.. but it's gone now. any help most welcome Latest reply by Imogen23

W|hen looking for accommodation with a pool, Airbnb finds some places with pools, but mostly shows 'results' stating 'Missing: pool' - Is there a way to not show those without pools? Finding things you're not looking for is not something I want. Latest reply by Vincent1188

I need to find another place for a current booking Latest reply by Helen3

I was asking paypal why they charge through my credit card instead of my paypal money. I think there is some misunderstanding between paypal and airbnb. Please help to book my reservation and deduct money from paypal account instead of credit card. At the... Latest reply by Paula

I do like AirBnB and the service it provides but why does the refund policy favour short stays and not 30+ days? If anything happens even an hour into your booking, you are screwed if you book for more than a few days. They have to negotiate with the hos... Latest reply by Mike-And-Jane0

I had a three night guest last summer. Friendly enough guy. He cleaned up after himself before he left. He also sprayed a bunch of cologne in the apartment -- so much that it took a day to go away and I didn't realize that he had been vaping in the apa... Latest reply by Diane1197

Hi Airbnb Team,How do I know the price including taxes? Since as a guest, I saw my price is state : " total before taxes" do the additional charge will be applied to the guest? Thank you and Best Regards,Mariani Latest reply by Mike-And-Jane0

I am a superhost in Joshua Tree. I rent out of small casita on 5 acres, adjacent to my own home. Its been going great until I had a guest and his girlfriend get into a violent dispute outside of the Airbnb. I have security footage, the police were called.... Latest reply by Vanesa111

This service....wow... I wish we had support from Air BnB right now. How can anybody trust AIR BNB? We had a psychopathic, hallucinating, alcoholic, drug abusing, violent, raging man in our house who we booked to stay a month. We were gone for the month... Latest reply by Vanesa111