Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a problem with a booking. The guest was acting in bad faith, decided to leave for no real reason and stated that the villa was dirty. I dispute this. Airbnb support claimed to have received photos proving this, but refused to share the photos with m... Latest reply by Tareq16

i give my cell phone number and i’m right there on the property but guests won’t tell me if there’s a problem and allow me to fix it . instead they leave without telling you why ? Latest reply by Jenny

As a super host with over 1000 reviews and nearly 2000 stays it unbareable that airbnb still uses an algorith to suspend your listings without any human input. Esp a superhost with this many reviews surely it has to be in a category of dont unlist by AI u... Latest reply by Paul661

Hello everyone, yes I've not been on site for awhile. My question. How has other host been finding this year's bookings? I'm practically getting no bookings at all. Latest reply by Mike-And-Jane0

just want to connect and need support with booking Latest reply by Paula

Hi all I may be very stupid, but I've been trying to change my location on the Airbnb profile - I now live in Hong Kong. However, Hong Kong doesn't come up as an option at all in the list of cities! When I type Hong, I get a bunch of options in Vietnam, b... Latest reply by Paula

Has anyone else been told guests can only opt in for the non-refundable rate if the reservation is between 7-60 days of booking? I see this no where on the website and it is very frustrating. At a minimum this information should be clear to hosts up fro... Latest reply by Mikael135

Hello. I'm new to hosting, though have been a guest for several years. Within 3 days of putting my listing live, I received a booking enquiry from someone who says they work for a well-known global company, wanting to stay for two weeks as part of a busin... Latest reply by Mike-And-Jane0

Hi, not sure if I’m in the right place for this question but here it is!I have just taken a booking for a 28 day stay at my holiday house, my question is do I leave clean bedding & towels out for the guests to change themselves or do I ask the housekeeper... Latest reply by Fran12096

Hello,I have been hosting a room for about 10 months and have great ratings. However I recently had a group of 4 book my 2 queen bed room, however I believe one slept on the couch (which is in the shared space and according to other posts Airbnb does not ... Latest reply by Mike-And-Jane0