Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Asking this as a guest with 10 years experience on the platform. I've recently cancelled a booking 30 minutes after arriving to the apartment - realizing that it didn't match what I expected. Unfortunate but such things happen. The host got very upset wit... Latest reply by Helen744

Within three refreshes the prices jumped three times about 2k! this is insane! has anyone manage to control this scam from Airbnb? help Latest reply by Paulina339

Hi, I have a guest who stayed at my house and smoked indoors, I've been working to get the smell out for days! The other thing is she stained a bunch of sheets and towels, and my couch! It seems maybe she did some hair treatment and the grease and color... Latest reply by Helen3

I will be leaving Airbnb and going to another platform because I am so upset with the support people not treating my complaints seriously and lying to me. I recently had an issue when I accepted a booking but the photo did not show the person's face. I a... Latest reply by Fred13

In the past when a host canceled my stay (as a guest) Airbnb would refund me and give me a credit towards my next booking. Do they do that anymore? I just had a host cancel my stay a month out. Everything affordable in the area has been booked and I’m rec... Latest reply by Pat271

Does it make a difference to guests on their selection of AirBNB listings solely based on cancellation policies? I assume so and if I am correct, which is the best cancellation policy to chose from? I am a new host and have several reservations but in the... Latest reply by Mike-And-Jane0

I had a family with two little babies, they said my place doesn’t have hot water since Friday the first day they stay , but they did not report the problem until Sunday the last night they stayed. And they ask full refund for it . my room is Down the base... Latest reply by Helen3

Hello, Reviews are powerful for the Airbnb community as a whole. It largely represents a social endeavor focused on building relationships between Hosts who offer an experience, in the form of accommodation, to guests traveling to make memories in al... Latest reply by Carla1460

Ah, the NorCal Coast tourist season is upon us. In previous years a few critical May weekends were responsible for generating most of my summer bookings. Not now. In fact, my reservations have dropped off the proverbial "map ", literal calendar. Wha... Latest reply by Ruth413

Hi all, I want to share my honest and factual information with other hosts on a guest to help other hosts determine if they want to accept this guest in the future. In the review process, there is a section of "What do you want to tell other hosts?" (som... Latest reply by Yi-Tsang0