Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Anyone get some customer ask for private social channel? Latest reply by Robin4

My very 1st booking is for 2 nights and on the 2nd night at 10:30pm the guest contacted me to let me know there was an issue with the ac not cooling. I couldn't do anything at that late hour and they are due to check out in the morning. What should I do? Latest reply by Robin4

Is it usual to simply leave all your groceries in an apartment after departure? My last two guests did it, and I don’t know how to deal with it. Latest reply by Mike-And-Jane0

increase in number of booking Latest reply by Till-and-Jutta0

Twice I have received booking between 10pm and 6am central time. I did not see the booking until the following morning. Guest arrives and tries to reach me but unable because I am sleeping. AB&B cancels the booking and charges a cancelation fee of $50.00.... Latest reply by Pat271

Hi all,Regular host with number of confirmed bookings.I'm considering changing the payout method: will this apply to confirmed bookings that I have yet to host? Will they still be processed according to the old payout method, or will they be re-directed a... Latest reply by Bhumika

Hi there! I am brand new and managing 2 high end properties. I was curious to know if it’s normal to have cancelations just days before arrival? I know I can do a tighter cancellation policy but that seems to deter bookings. Is there a happy medium anyone... Latest reply by Bhumika

My trip Confirmation code: **has information about payment but when I go to the invoice, the invoice has no details about Cpmany info I added to the system (Company name, address and NIP).Can I receive updated invoices for that trip with corrected informa... Latest reply by Bhumika

I often feel compelled to thank my guests when they leave a good review, just to show my appreciation. Sometimes, though, I feel it might be overkill, since I already leave a goodbye and a thanks on checkout day. Do you thank your guests for good reviews... Latest reply by Fred13

Need a good place for a guest in Allendale Edmonton South for about 2 weeks. I'm a host but my place is not available right now. Latest reply by Mike-And-Jane0