Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
I just returned from a short trip in Italy and had a terrible experience with a host who blackmailed and harassed us, asking us to shorten our trip for questioning & refusing to pay the tourist tax that was NOT listed. I am a host myself and am still di...
Latest reply by
Paule283
Hello Hosts!I trust you're in good spirits.Could you provide me with some guidance on establishing a cleaning service for my listing?Are you familiar with any reputable cleaning services around the Milton vicinity?I value your insights immensely.Many than...
Latest reply by
Paula
Hello All, My 16 pound miniature Dachshund ate rat poison at pet friendly airbnb in Watervliet, MI late August 10th, 2023, 1/2 of checking in. I was a guest and my sister made the reservation. This was supposed to be a fun, sister's trip to Lake Michiga...
Latest reply by
Mary5797
Hello Guys first time here I have a question:I rent only for a minimum of 30 Days because my town doesn’t allow short term rental.my last guest left July 5th and I still don’t have any reservations coming.anyone else have had this situation before?Sidney ...
Latest reply by
Paula
"Your listing has been suspended for 5 days. This happened because its rating dropped after your most recent review." Click "Track Listing Performance: 61.1% 5-star ratings"Great job! Your overall quality rating is up 11.1% compared to the previous 30 ...
Latest reply by
Anne11447
Evening, had issues paying the final balance on your system a week ago and had to ring your office in US. Was on the phone 40 mins, little did I know I would incur such charges to my phone. The problem appeared to be somewhere in your system as we tried t...
Latest reply by
Kevin2945
Hi all,I'm looking for some advice on how to proceed with AirBnb and hosts in an awful situation. I found my dog with a block of rodent poison in her mouth while staying at a property listed as pet friendly. Here is the actual language from the listing: "...
Latest reply by
Mary5797
As we hit the one-month mark of our Tip of the Week series, I'm delighted to share week 4's tip on responding to reviews
The following tip was shared by @Dave-and-Deb0 on a topic where he has shared how responding to reviews could have positive benefit...
Latest reply by
Brian883
SybeFormer Community ManagerTerneuzen, Netherlands
The elements of the formula for search results is a mystery, but I'd like to suggest that Airbnb should rank listings that are only/exclusively on Airbnb (not cross-listed on VRBO or Hipcamp or what have you) come up higher in search results, to reward ho...
Latest reply by
Fred13
As a user of AirBnb I think I’m just about done with this 1 pillow 1 blanket, and probably no soap, other than the dishes because you have to do them, and no way to filter out the overly stingy listings, but given the option to require a hair dryer. Becau...
Latest reply by
Fred13