Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I have a guest who left their bedroom door open and my dog when into their room and got into marijuana. My dog was acting weird so I rushed him to the emergency vet and they told me he was high. I don't have any specific house rules on marijuana so I am n... Latest reply by Ana2038

Hi everyone! Looking for feedback on how you’d handle this situation ... A guest sent me an email today that she couldn’t stay at my condo because there was a heavy cigarette smoke smell, and that her family member has a medical condition and is extra sen... Latest reply by Vanessa1822

Hello All,For our 20th review we no longer have a 5.0 rating which, I understand, is to be expected over time. I take a lot of pride in being completely transparent and going above and beyond for our guests which has served us well so far but know that e... Latest reply by Mike-And-Jane0

Hello,I would appreciate some support on a cancellation request. To make it easier to understand I will explain below with bullets:Guest altered this request 5 times with dramatic stories each time. The request has been altered all of these times over 8 m... Latest reply by Fred13

trying to confirm the phone number entered on Airbnb for reservations. Not receiving SMS code to enter for editing Latest reply by Janeece2

I messaged Airbnb to ask for help with my listing. Instead of messaging me back, they decided to call. I was so annoyed. They said that it was a new policy - something that they do for Superhosts. If I wanted to talk to someone, I would have called. Why t... Latest reply by Bhumika

My wife is the primary host on our 8 listings and I'm a team member with all permissions checked. We both work equally to manage everything with our guest interactions, but whenever I need to take the lead on something and have to contact Airbnb support v... Latest reply by Bhumika

Hi, As a host mostly on the go, what is the easiest way you have found to communicate with guests? Is the airbnb website always 100% reliable or is email and text communication encouraged? Latest reply by Bhumika

So Airbnb does the feckless way out and takes photos of her own squalor and I take photos of her overflow garbage and of course Airbnb rules against me and this lady goes on to descreate my listing with a one star review and she admonishes me twice throu... Latest reply by Bhumika

Airbnb in it's 'winter release' states that we can read reviews left by our upcoming Guests. How do we do that? Latest reply by Jenny