Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Have other hosts experienced a problem with Safari or Firefox browsers. I have always used Safari since joing Airbnb, thats 12 years.... and had no issues until now. I was unable to logon to my account.After meeting airbnb's AI for help I eventually got m... Latest reply by Patricia914

Has anyone else had an experience with guest staying longer than their reservation but under the 30 day period? What solution did you come up with? AirBnB is still in the process of "investigation" and "contacting guest" while their phones are shut off an... Latest reply by Breakthrough0

I had someone smoke weed in my place. I messaged the person who renting the space that it needed to stop. Turns out she want on the property but had rented it for her work crew. Her husband arrived the next day and became belligerent about it. Swore u... Latest reply by Sandra6576

Guest booked and canceled reservations. Originally court documents said suing for lost deposits on a strict no refund policy, amendment has been made now Visa returned her money ( not sure why ) now claiming she has to find another place and suing me for ... Latest reply by Jody198

My guest is frustrated because the 2nd payment on their reservation keeps getting kicked back. They have deleted the payment info for the old card and added new info, but it won’t charge the remaining balance to the new card. They have tried purchasing a ... Latest reply by Lesley535

Airbnb really needs to up their game on filters! Especially in Europe. I'm probably not the only one who looks at other booking sites because the Airbnb filters are extremely limited. A huge problem in more dense tourism areas.Not having defining filters ... Latest reply by Helen3

Hi superhosts! I was wondering if one of you can help me please? I’ve had a gentleman book in error, he thought that my property was a 6 bedroom when it fact it is a 3 bedroom property. So he has cancelled, but it has charged him the full amount. He has r... Latest reply by Amy-N-Paul0

I have some past guests wanting to book our airbnb again. I want to send them a special offer, but I just can’t seem to work out how to do it. Airbnb says to go to the message thread and hit “send special offer” but there is no such option. Latest reply by Stephanie2920

We have over 15K in 5 claims, one a year old and most over 6 months that are ignored and reported weekly. Our rental agreement and rules are never honored by Airbnb support.

My guests calls to let me know they found a broken window with a rock lodged between the 2 window panes. He says his children aren't "baseball players" and couldn't throw a rock that high.(the home is on piers) He then proceeds to accuse the children hunt... Latest reply by Christina1460