Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi, we have added rooms to our Air B and B listing incorrectly and before we could change the listing to separate listings per room, we had a booking for December 2023. This booking is now for all rooms but at a single rate! If I proceed to request canc... Latest reply by Suzie134

Terrible communication, a cleaning fee for a dirty home, paid extra for pool that was not safe to swim in for half the trip (lack of chlorine), paid extra for inoperable grill w/ empty propane tank, & worse of all broken bed, which meant two guests did no... Latest reply by Mike-And-Jane0

Guest canceled for medical reasons and I want to give a full refund but the Send Money button does not appear for this guest in the details. Anyone know how to resolve this? Latest reply by Fred13

Hello, I noticed furniture was moved after my last guests (girls weekend ). I have a vintage chair, which required two people to move into my listing. When I returned, it looked like this chair was dragged a number of times, leaving 20 gouges to the flo... Latest reply by Ossama2

We recently had an Airbnb and upon arrival at 1830hrs we discovered that the main apartment toilet was not working and only the toilet in our en-suite was working. We were staying with guests in the apartment and they then had to use our en-suite. I c... Latest reply by Helen3

We recently booked an AirBnB which was non refundable after a certain point and understood this. A situation came up unexpectedly that landed me with a serious medical problem. With it being just a week away from the reservation I requested we potentially... Latest reply by Fred13

I am a superhost who makes most of my earnings from weekend travelers. I have auto booking on my listing. This new Airbnb guest submitted a request to book two nights. I accepted the request. The system proceeded to block my room for 12 hours until he is ... Latest reply by Patricia2526

Hi – I’m new (this week) to hosting and hoping someone can help me! I have a guest who wants to book but my bookings require guests to have completed their government ID verification. She messaged me to say that her passport is with the home office and sh... Latest reply by Elizabeth1861

I have been contacted mulitiple times from film groups inquiring about renting my home to film in. This concerns me because the normal fee that a location would receive for having their property used for filming is far greater then what my home's airbnb... Latest reply by Brian2774

I recently responded to a query for accommodation on the app on my cellphone, within the time limit given. I subsequently received an email that the request had expired because I did not respond within the allotted time. I have just checked on my computer... Latest reply by Paula