Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Last Thursday I received a reservation which then immediately was cancelled and message was blocked . Shortly after that I received a second reservation; this time Airbnb released my phone number to guest, property address and the door code. I looked at m... Latest reply by Louis1783

So during Guests' stay, our community pool is not usable for 18 nights. We decide to give guests compensation of 30% of the 18 nights. I contact Support, Support calculates 30% from the reservation amount and deduct from my next payout. However I had simi... Latest reply by Joan2709

My friends and I recently stayed at an Airbnb in Colorado. When we had arrived we noticed the carpet on the stairs were stained and had marks on it, we thought nothing of it and had assumed the owners already known of the damage. After we had left I had g... Latest reply by Joan2709

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Clinton-Reynold0

We recently had an elderly couple rent our beach home. They initially stated that they could not open the directions emailed to them through the AirBnBwebsite. We ended up having to email from our personal email before they could open the attachment. They... Latest reply by Staci224

How do I mark dates that the property will be unavailable? Latest reply by Kathy102

We recently joined Airbnb in January. We have a max of 14 guests. Two weeks ago, one group brought in 24 guests (we have video evidence). We got a call from a neighbor complaining about 14 cars in our driveway and on our neighbors property. We asked them ... Latest reply by Till-and-Jutta0

Wondering if that guest fits the profile of any guest that Los Angeles or other areas hosts might have hosted...older lady in her 70s , I checked the place myself after housekeeping, everything looked great then weird behavior started...not answering 90% ... Latest reply by Helen3

Good day everyone! We have a situation where we are legally renting out our home through AirBNB and have a neighbor who is not happy about the situation. On many occasions she has voiced her concerns to our guests as they are either in the driveway or on ... Latest reply by Cali226

I'm a new host and would like to know what to include in the checkout list. Appreciate your time and suggestion in advance. Latest reply by Kristina562