Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We are pleased to announce that we have maintained our 'Super Host' Status for our 2nd year in a row! Here are some of the things we do to help ensure a FIVE – STAR rating with every guest: Communicate with guests prior to their stay, and inquire abou... Latest reply by Michael8804

I have 7 years of 5 star ratings in Santa Monica, California. Suddenly I had hardly anything in December ‘23, only one booking in January, one booking in March, then nothing at all. I’ve always been fully booked. I dont’ understand. Is anyone else having ... Latest reply by Sherry124

Hi there I had this guest stay for a month the. She refused to leave and stayed for another month after she finally checked out I filed an AirCover claim of nearly $6k and Airbnb denied it because it was filed 14 days after the checkout. i told them the g... Latest reply by Chad548

I recently stayed in a property that was extremely dirty and not maintained . The railing going upstairs was broken and the toilet seat in the primary bathroom was broken . There were dead roaches in the hallway . The apartment was extremely dirty . There... Latest reply by Helen3

Whalen I have just started Airbnb I never thought we can spend a month without clients but it’s possible so if there is anyone who can advise us on how we can get a client daily please share Latest reply by Elisa

In 7 years getting paid by Airbnb, I've always received the funds in 2 business days to my 2 different Chase US account. For the 2 bookings which were paid last Monday April 4th, the money did not show up. It's been 7 business days today, still no money.... Latest reply by Mostafa34

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like ... Latest reply by Danielle1930

Hello Group, I have tried over and over to set up my listing for very specific dates, which should be easy. Using the "calendar", I have been clicking on the dates by hand from the start date of July 20th through December 19th, but when I look at the fina... Latest reply by Sharon2049

I have a Strick policy on cancellations My guest has 1 more month in their stay but sends me a request to alter reservation to move out today If I accept the change does that effect my cancellation policy? Should I just tell them to cancel the reservation... Latest reply by Joan2709

Hi, all! My wife and I are new hosts, and are excited. We've had our first bookings. So, it seems the Airbnb app automatically lowers my nightly rate BEFORE I attempt to apply a custom promotion. It first reduces the rate THEN applies the promotion — resu... Latest reply by Joan2709