Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We seemed to uncover an honest to goodness software bug in the Airbnb app. Airbnb is refusing to acknowledge it, and is putting both us and the guest on the hook for it! Guest A is enjoying their stay and needs to extend for another night. They put in a r... Latest reply by Adam2138

Hello - I’m looking to book an airbnb in Madrid for the end of May and have come across this property which looks very nice and seems well priced compared to others. however, the profile raises potential concerns as it is a brand new user with zero revi... Latest reply by Bhumika

Hi!I received two separate bookings today and on the Airbnb app and on the website, the message from the guest wasn’t visible.When I get an email saying I have a new booking, the message is there.How do I see the string of messages? Are they hidden until ... Latest reply by Suzy176

Our listing was suspended after a guest damaged the property causing stains to the carpet and checked out 2 hours later than agreed upon. After a 1 hour phone call and 3-4 hours of deliberation Airbnb refused to remove her 1-star review, claiming they "di... Latest reply by Jean-Francois-GemStay0

Me and My friends who are all 18 ans 17 want to rent out a house for a final trip be we graduate from high school. We're looking for a house in the Poconos, but every host we looked at says 21 or older. Are we able to rent a house, or do we have to be ove... Latest reply by John5097

Hello, it seems my bookings have decreased since I have become a super host. I was using Price Labs however I was not experienced enough to use this tool. Any help to increase bookings is greatly appreciated! Latest reply by Alicia753

I have just been woken up tonight at 12.30am by my guest who has already been very demanding, I could spot it from the booking process. You know what I mean! She was asking if there's a mattress topper or something missing from the bed? She couldn't possi... Latest reply by Jill159

Hi,I need help with Guest communication. Latest reply by Fiona256

Hi, I am curious if there is manipulation of the system going in here and if so how? There is a listing that has one absolutely terrible review followed by a good one,, followed by a bad one. The bad ones and the good ones all have 5* ratings. When I say... Latest reply by Joelle43

Hi everyoneQuestion, just to hear your thoughts:I have been transparent to inform on my property description that it’s on a busy road with traffic noise, so that prospective guests can make an informed choice to book or not to. Additionally, I have an Air... Latest reply by Coleen11