Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi. I have over 10k worth of damage from a "guest." I had to get quotes from professionals for the floors, drywall and more. After 7 days my case was closed! I know i should have 14. Does anyone have any tips on taking advantage of my aircover? I can't ev... Latest reply by Andrea6469

I'm stuck with the login process and cant even open the Air bnb website. I moved from Aus and dont have my original mobile number so I cant verify myself. I just need to update my mobile number and country but I can't even open the website Latest reply by Dave-and-Deb0

I have a guest who is requesting a refund due to bedbug bites they say they got in my unit several days after checking out. There wasn't a peep from the guest during their stay despite me asking several times if things were going okay, so I'm suspicious o... Latest reply by Mike2776

I would like to do something special for a guest to make up for a housekeeping small yet powerful issue. The housekeeping issue has been addressed but I would like to do something special to hopefully salvage a good guest host relationship. My place in... Latest reply by Bhumika

Hi, A guest requested to stay a week in our chalet (sleeps 9) - 3 adults, 3 teenage boys, and 3 pets (two small dogs and 1 cat). They are relocating to the area and awaiting their apartment and then will be eventually buying a house. My issues/questions ... Latest reply by Paula

Hi please could you help me. I have a villa in Spain with 4 aircon units and two fans. One of the aircon units started blowing out warm air even though I had had them maintained. I’ve got an aircon guy going in to put a new aircon unit in and despite a ve... Latest reply by Kirsten340

Hello folks, I'm new here! How can I get started? Latest reply by Maria18290

I have been trying to verify my mobile number for the last 24 hours without success, who can help me Latest reply by Bhumika

A bit of background, I am a brand new host (this would be my 3rd) and I have a guest staying at my place for over 50 days. Since booking, the communication from this guest has been non-stop every 2 days or so with another question or request or post-confi... Latest reply by Lorna170

Help. I’m not sure how to handle this. Our hosts did not do their routine yard maintenance in between the last guests leaving at 10am and us checking in at 3pm. However, they chose to show up during our stay to do…so far 5 HOURS of mowing and weed eating.... Latest reply by Sangeeta8