Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Wife came down with covid three days prior to visit. I tried to reschedule for a different date and was denied. Site told me I would be refunded $199 of the $693 I paid for the stay. I never received the refund, and host refuses even pay for the cleani... Latest reply by Helen3

Hi,I been using airbnb regularly over the last eight years.I've enjoyed staying in various places throughout the UK and feel that I've been a significant guest.I've recently recommended four other people to use airbnb in the UK through a friend of mine w... Latest reply by Bhumika

Hey guys, I just wanted to gain some insight on a situation I’ve had the last month or so. I got scammed whilst trying to book accommodation, a false ad planted on the Airbnb app. Really well done, fake chat service etc. My account has since been used ... Latest reply by Scott1147

I am trying to add a credit card, but there are NO fields available for name and address, so it is failing to be added. Latest reply by Jenny

Has anyone in an area which is being or likely to be impacted by Sargassum landing on your beaches noticing any slowdown in your bookings for the summer. Latest reply by Jenny

ABSOLUTELY RIDICULOUS!!!!! Look at this reply from support when I asked for a partial refund from a HOST that was NON RESPONSIVE after I arrived and there were not proper window coverings on the window that faced the busy street and a FRATERNITY house ... Latest reply by Kimberly968

 Hi has anyone else seen the new layout for insights. I now can’t see the month income and they have added my co-host income to mine which will be an issue for tax time Latest reply by Mike-And-Jane0

Hi all, I am new. I received an inquiry for 5 guests (in the message) but in the inquiry itself, it has 1 guest.I want to approve the inquiry but I would like her to update the guest count to 5 in the inquiry before approval. Can you advise and how to do ... Latest reply by Andy22

I am starting to get approached for filming in my home by students. As I live near yo a university. They have the insurance and formal release forms etc. My question is what to charge. Sometimes they want to sleeping the room (single room) and sometimes ... Latest reply by Tom3754

Hi fellow hosts,Here’s a situation that I’d love your input on. We have 2 cabins in Big Bear and last Sunday, the water heater went out at one of them—the one where we had a back-to-back, so guests were set to check in. The guests checking OUT notified us... Latest reply by Roel72