Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Has anyone had a guest check into a listing that was not cleaned? My cleaning person got sick and I was not informed until after my guest had checked in that she did not clean the room. We always greet our guests at the door for our private bedrooms, bu... Latest reply by Guy991

hi- rookie here. I have a potential client booking for 4 months - how do I vette her? It sounds like the Airbnb vetting is minimal. Suggestions for services to use? I’m sure this has been asked a million times so thanks in advance for being patient with ... Latest reply by Guy991

I just spent 1/2 hour on the phone with an airbnb rep for superhost. She was trying to be helpful, but she was not particularly helpful in giving instructions. My calendar when opened, just blinks on, and on and on. It may or may not finally load. ... Latest reply by Margaret1088

I host one small guest cottage. I provide my guests with enough bottled water for a few days, ample toilet paper, soap, paper napkins, cleaning essentials etc. It is my understanding that guests should then provide these things for themselves if they run ... Latest reply by Thierry863

This evening AirBNB support confirmed that a) Wishlists are limited to 50 entries. b) This limitation is not documented anywhere because it is an embarrassment. c) There is no warning or error message when you save the 51st entry. d) All entries beyond ... Latest reply by Marlon165

Hi everyone, I just want to inform you all of a nightmare guest I have come across recently. I blame my own complacency somewhat in not personally vetting this guest more closely; he was a young male from the UK called 'Bob' and he looked like a normal ... Latest reply by Diane1552

Hi, I'm hoping to get some advice on handling a booking. I've had a booking from a guest for a 2 night stay despite my minimum requirements being set for 3 nights. I reached out to the guest to explain and Airbnb confirmed that this was due to a glitch in... Latest reply by Rachel969

What do you do when hosts lie to you in order to get you to book? Airbnb support just does not seem to care. 1. I reserved a place in Thailand. Before booking contacted host & asked if she can provide document needed to extend visa (TM30). She said local... Latest reply by Tom4333

I have a question about a delicate situation with a recent guest. Guest book last minute, with introduction wish I could stay longer I need a place to stay for a break. Guest lives only 25 mins away. Guest arrived, message love it, perfect! Sure I can't s... Latest reply by Amir1211

Why are we all letting AirBnB get away with hanging on to our money for longer and longer?We get fobbed off with waiting 24 hours to make sure the guests are happy ( not sure that would work in a hotel) ...but without any hosts where the heck are they? Up... Latest reply by Julie1409