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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Staying at airbnb in Spain for a month (currently in it) this is week 2 of 4. Noticed place is run down. Shower water drain over filled, toilet very lose, dinner table chairs were wobbly soon will break, mold in kitchen sink (counters around sink are wood... Latest reply by Emilie

I've been trying to reactivate my listing for over a week and I haven't been able to get any help. I called customer service but the agent didn't want to talk and INSISTED I use the chat feature so that he could send me "links." He just kept ignoring my ... Latest reply by Emilie

This is really disappointing to hear. I always believed Airbnb values both hosts and guests equally, but it seems the support system still has a lot to improve.Thank you for sharing your story — it really helps others to be more aware and careful. I hope ...

Hi, i have been part of airbnb for a year now, and I have had some really nice experiences with guests, but since my home is spacious people have asked if I could make up a 3rd bed instead of the two i had originally posted, but since they use more water,... Latest reply by Joan2709

Hello everyone, I’m a real local host based in Osaka, Japan, working independently for 11 years and currently a proud Superhost. I’d like to ask for advice from fellow hosts about an issue related to additional cleaning compensation and review fairness. A...

Hello airbnb community, I was wondering if anyone had false damage accusations against them after their stay?I have booked a flat in Bergen to celebrate my dad’s 55th birthday with the family. We have cleaned the dishes, took out the rubbish, gathered use... Latest reply by Elaine701

Hi all, I've had 3 guests recently (two of whom were first timers) that claimed they hadn't 'received' the arrivals guide or seen the house rules.Two then kept asking me questions, not a problem of course, except they were answered in the guide.Then one m... Latest reply by Tim4418

Hello All:I am working here in Illinois 40 hrs a week at a hospital. My wife is at home re-doing the house and taking care of her son. I being a good husband agreed that she needed to spend a little time away with her daughter, who lives in another stat...

I live in California and have to accept support animals even though I do not accept pets. Guests are starting to not even tell me they bring pets and now my guests said the carpet smelled of pet urine. I am furious! I gladly accept service animals that ar...

My host has fraudulently created damages claim against my family. We have provided clear evidence with photos that we didn't carry out the damages and yet the hosts are are bring made in favour. Airbnb are refusing to disclose the hosts evidence. Such lia... Latest reply by Mike-And-Jane0